Profesional





CHEQUETTA SCYPION-DILLARD

*** *. ********* *****, **** #1128   Las Vegas, NV 89123   323-***-****   ********@*******.***

ADMINISTRATION   CUSTOMER SERVICE   PROJECT MANAGEMENT

Accomplished, proactive administrative professional with significant experience in law and legal advocacy, correctional facilities, the judicial system, and client/customer service. Practiced in revitalizing strategies and staff to meet a wide variety of challenges. interpersonal skills, capable of resolving multiple, complex issues, while motivating staff to peak performance. Highly effective liaison and leader with the ability to engender enthusiasm and purpose in any organizational structure. Recognized for strong leader, and exceptional work ethic. Proven interpersonal and training skills. Core competencies and professional strengths include:

F Project Management F Personnel Oversight F Documentation

F Project Development F Report Preparation F Customer Service

SUMMARY OF QUALIFICATIONS

Exhibited exceptional project management skills by managing the process and organization of over 1,000 Prop 36 backlog case loads to include transferring, assigning, reviewing, and closing

Recognized for training new clerical staff to meet Prop 36 program requirements; acknowledged for researching Directives and Department Notices for answers relative to appropriate procedures demonstrate

Demonstrated administrative expertise in supply purchasing, file management and storage, phone and personal reception, equipment repair coordination and accurate processing of vendor invoices to ensure compliance with established organizational standards

Performed executive secretarial functions to include but not limited to report preparation, spreadsheets, presentations, correspondence, and policy & procedure update and departmental distribution. Skilled in the following software applications within the Windows Environment:

<Microsoft Word <Microsoft Excel <Microsoft PowerPoint

PROFESSIONAL EXPERIENCE

August 2006 – Present

COLLECTIONS/CUSTOMER SERVICE REPRESENTATIVE

Bank of America   Brea, CA

Serve delinquent mortgage and auto loan accounts to include payment research and account reconciliation to bring accounts current;

Contact customers primarily by phone to resolve outstanding account balances

Analyze complex transactions to resolve payment problems to include but not limited to compiling short memos and completed required forms

Provide monthly reporting on collection and customer dispute activity

Monitors adherence to bank regulations, policies and procedures ensuring a strong operational foundation is being followed to include customer identification, effective customer satisfaction and communication, and coordinating support from various internal departments as necessary

Maintain current knowledge of banking products and services applicable Federal regulations, including Bank Secrecy and Know Your Customers principles

Answer incoming calls from customers and address any questions or issues regarding their account via phone and/or correspondence; calls could be considered routine but may require deviation from standard screening

Accept and process deposits, payments, checks for cashing and other transaction according to established procedures and performance standards

Perform back office duties including filing, research, statement requests, and new account back-up support

PROFESSIONAL EXPERIENCE (CONT.)

August 1986 – April 2007

Los Angeles County Probation Department (Multiple Positions)   Los Angeles, CA

SUPERVISOR (March 2006 – April 2007)

Supervised and trained of adult clerical support staff

Provided the Head Clerk with monthly statistical report

Completed daily attendance sheets and processed time sheets for payroll

Trained and cross-trained current and future Prop 36/NTU Unit staff; troubleshoot problem cases

Delegated and monitored workload and case loads; planned and assigned duties of staff

Provided new staff with system registration forms and followed up with the Systems Registration office to ensure new staff have system access; ordered unit forms as needed

Composed, edited, and distributed correspondence to include memorandums, and performance evaluations

Updated staff with the updates on department policies and procedures

Collected and approved timecards for staff and submitted to designated staff member pursuant to timelines

SECRETARY II (July 1997 – March 2006)

Acted as the first point of contact for the probation department inquiries and operational standards

Screened and routed incoming calls to appropriate personnel and/or provided requested information of callers

Processed departmental time sheets and absence reports

Scheduled staff to attend mandatory training classes

Compiled data and prepared reports as appropriated

Assist senior level management with special projects as needed

Collected and recorded funds for various operation accounts; transferred funds between accounts as required

Handled matters of confidential nature; and carried out all responsibilities in an honest, ethical and professional manner

SENIOR CLERK TYPIST (August 1986 – June 1997)

Composed various forms of word-processing to include but is not limited to memorandum, professional letters, form letters, merge letters, project proposals, dictated messages, employee benefit and trust summary, and personnel job descriptions

Met with and greeted visitors, vendors, or other related parties and responded to inquiries from the general public and/or departmental staff

Ordered and maintained general office supplies

Processed new hire/termination paperwork

Organized department meetings to include but not limited to staff meetings, quarterly manager meetings, conference call meetings and bi-weekly video conferencing; preparation includes breakfast/lunch set-up, agenda listing, minute taking and clean up

Assisted senior-level management with employee compensation & benefit programs sponsored by the firm

Coordinated special events such as company sponsored picnics, holiday parties, firm relocation, administrative professional’s week and department outings

Provided additional confidential administrative support as required by upper management

EDUCATION

BACHELOR OF SCIENCE DEGREE, HUMAN SERVICES

June 2007  Springfield College, School of Human Services   Inglewood, CA

COMMUNITY INVOLVEMENT

CADC Women Empowerment, Member

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