Engineer Customer Service

PRAVEEN KUMAR GADDAM

Email: *************@**********.*** Phone: (M) +91-996*******, 888-***-****

Seeking challenging assignments in the Aviation industry that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization.

CAREER CONTOUR – 11 years 6 Months

Total Aviation Experience : 10 years

1. Kingfisher Airlines Ltd(since 20-06-06)(6 yrs) : present Employer

Aircrafts

Airbus A319,320,321 fitted with IAE V2500 series Engines.

ATR42/72-212A fitted with P&W 127F & 127M(Turbo-prop) Engines.

Designation

Aircarft Maintenance Engineer with ICAO type-II Fullscope License in Cat A&P on ATR 42/72-212A, issued by the Director General of Civil Aviation, India, having undergone the manufacturer provided fullscope type rated training.

Types of Maintenance

Line maintenance including checks A, 2A, 4A, 8A, 400Hrs, Daily, Weekly, and carrying out various mandatory modifications, service bulletins, component replacements, engines replacements, inspection of structural parts and components associated with it for any damage such as cracks, leaks, dents, knicks, and wear and tear of moving parts, and thereby taking necessary actions accordingly. Carrying out engine run-up when required to check all the engine parameters are satisfactory. Further complete the documentation of the completed tasks and record accordingly.To be responsible in carrying out maintenance tasks as per the approved procedures.

2. Air India Ltd., Mumbai

Aircrafts

Boeing 747-200,300,400

Airbus A-300(B4)

Airbus A-310-300

Engines

Pratt & Whitney 4056, 4152

Pratt & Whitney JT9D (7J&7Q)

General Electric CF6 50C2 , 80C2

Type of Maintenance

Major Maintenance of the above mentioned aircrafts mainly involving “C” checks which included major component replacements, engine replacements, landing gear replacements, inspections for detection of cracks, leaks and structural damages, application of corrosion inhibitors, repair and replacements cabin accessories like seats, overhead bins, galley equipment, cabin floor, lav units, and in the rigging of primary and secondary control surfaces.

Duration

20-05-2002 to 16-12-2003(18 months)

3. Worked as a Team Lead for Customer Service and Tele-Marketing division in a BPO MNC, Zenta Technologies Pvt. Ltd., Mumbai providing service to the customers from US, for a period of 18 months out of which 14 months was designated as a CSE.

Job profile:

To lead a team of 15 executives make them reach the company target in terms of sales and call efficiency adhering to the quality standards as set by the clients, by continuous monitoring and training them as needed.

SKILLS SUMMARISED

Dedicated Aircraft Maintenance professional offering 10 years of experience

ASNT approved NDT Level II certified Engineer in UT, RT, MPT, PT & ET.

Thorough working knowledge in 3D modeling and designing tool software CATIA V5 and AUTO CAD.

An added expertise in the department of Customer Handling and Sales.

Sound relationship building, clear communication and negotiation skills

Proficient working with Aircraft Manual Navigation, MS Office, Powerpoint, Adobe and Internet applications.

ACADEMIA

Post-Graduated MBA(HRM & Fin) through distance regular, in Periyar Maniammai University, Tamilnadu in 2011.

Graduated B.Com from Chattisgarh University with an aggregate of 66% in 2005.

Completed Aircraft Maintenance Engineering in Mechanical Stream from Hindustan Institute of Engineering Technology, approved by the Director General of Civil Aviation (DGCA), Government of India, scoring 75%, in 2002.

Passed HSC from Board of Intermediate Education of Andhra Pradesh, with an aggregate of 94% in PCM, and an overall of 88%, in 1999.

Passed SSC from Board of Secondary School Education, Andhra Pradesh with 84%.

PERSONAL DOSSIER

Father’s Name : Ramulu Gaddam

Date of Birth : 21st May, 1981

Marital Status : Married

Designation : Aircraft Maintenance Engineer

Nationality/Religion : Indian/Hindu

Languages Known : English, Hindi, Telugu

Passport # : K 1420098

Present Address : 10-01, PBEL City, Platinum Block,

Near APPA, Rajendranagar,

Hyderabad – 500008.

Permanent address : Same as above

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Thanking you.

Yours sincerely,

Praveen Kumar Gaddam.

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