Customer Service Sales
Resume:
Najmah Abdalla
*********@*******.**
Objective To obtain an interview as an employment opportunity, where I can utilize my strong customer service and administrative skills.
Highlights of Qualifications
Ø Strong organizational and time management skills
Ø Ability to learn new concepts quickly
Ø Able to work independently or in a team environment
Ø Reliable, punctual and responsible individual ideal in a fast paced environment
Ø Strong interpersonal and professional communication skills
Ø Passionately involved in customer relations, telephone manners and sales opportunities
Ø Experience with data entry and managing confidential information with integrity
Ø Excellent computer skills: Microsoft Word, Excel, PowerPoint, Data Base systems, Internet and email applications
Education:
Thistletown Collegiate Institute Earned High School Diploma
Work Experience
Canada’s Wonderland – Cashier, customer service – May 2009 – Nov 2010
Ø Manage multi-line switchboard, responding to customer questions, concerns and inquires
Ø Maintain competitive response quota, through quality telephone service
Ø Responsible for establishing and closing increased level of sales for respective companies
Optima Communications – Sales Agent – November 2011- April 2012
Ø Perform outbound calls, encouraging customers to purchase product
Ø Manage customer accounts, accessing and modifying information as needed
Ø Conduct accurate and up to date data entry of confidential information
Ø Utilize promotions and quality services to maximize on sales opportunities
Ø Maintain up to date on latest products and service programs for effective sales
Volunteer Experience:
YMCA
• Helped youths get motivated in fitness.
• Organized activities involving parents and children.
• Played as a coach in occasional basketball games.
• Communicated with various types of people in an active environment.
• Effectively handled various types of situations.
• Kept the programs family orientated.
Interests:
Community Involvement, Post secondary studies, cooking, shopping,
References available upon Request
Contact this candidate