Project Manager Quality Assurance

Douglas H. MacConnell

** ******** **** **** *****, New York 11795

Home: 631-***-**** E-mail: *****@***.*** Cell: 631-***-****

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SUMMARY

Extensive Technical, Custom Relations, Supervisory, Construction and Field Experience. Possesses a strong technical, mechanical and science background. Excellent interpersonal skills often called upon to handle “sensitive” customers and conflict resolution. Excellent presentation skills, works well in a team based or independently based forum. Innovative, adaptable, reliable and hard working.

ACHIEVEMENTS

§ 100% Customer Satisfaction with job done.

§ 100% Jobs completed on schedule.

§ My business like manner and professionalism increased company visibility and reputation to the client.

§ Resulting in increased customer-base, retention and new revenue opportunities for my company.

§ Conflict resolution where all parties feels like a winner.

§ Supervised million dollar construction projects.

EXPERIENCE

Teq Inc, South Huntington, NY

Quality Assurance specialist, Site Survey Engineer: 2010-2012

§ Liaison with New York City Department of Education, and School Construction Authority on selection and installation of Smartboards and audio systems in NYC schools.

§ Ensured permits and protocol was followed by install team.

§ Resource for sales and marketing teams

§ Preinstall meeting with school administers to select rooms and location of installs.

§ Post install visit to assure quality install and total customer satisfaction.

RETAIL PROJECT MANAGEMENT. HOLBROOK, NY 2006-2009

Field Superintendent, General Contracting / Construction Management:

§ Reviewed building plans prior to start of construction.

§ Supervised and direct all trades on site.

§ Ensured safety requirements are enforced on site.

§ Maintained communication with clients and stake holders.

§ Adhered to project schedule, meeting all milestones.

§ Maintained project budget.

§ Resolved labor issues and conflicts, both union and nonunion.

CUSTOM COMPUTER SPECIALISTS, HAUPPAUGE, NY 1999-2006

Field Project Manager, Project Connect New York City Board Of Education:

§ Surveyed and assessed existing network infrastructure of school building.

§ Scheduled and conducted on site meetings with school officials.

§ Recommended appropriate up grades required to meet New York City Department of Education Standards.

§ Implemented Project Connect for New York City Department of Education.

§ Reviewed AHERA reports on building for Asbestos.

§ Wrote work orders as needed, reviewed and generated all pertinent reports.

§ Liaison between school and Department of Education.

§ Performed on site quality assurance visits and ensured the scope of the project was met.

§ Conducted final inspection of school and obtained close out sign off from school officials.

§ Surveyed and assisted in the design of building networks.

Site Manager:

§ Supervised the Hardware installation Team in the delivery and installation of computers and related hardware for the New York City School system.

§ Surveyed schools for various New York City Department of Education projects.

§ Supervised the implemented network installation.

§ Interfaced and trained school personnel.

§ Performed test of equipment and software modifications to ensure user ready.

§ Performed inventory and required documentation.

EASTMAN KODAK COMPANY, Rochester, NY 1988-1998

Field Engineer, New York City Territory

§ Installed and managed Apple Computers, printers, and networks. Customers included school districts, government, businesses and private residents.

§ Conducted telephone assessments prior to arriving at client site for actual repairs.

§ Determined problem source and made appropriate repairs.

§ Supervised and trained junior field engineers in all aspects of technical repairs and customer relations.

§ Resolved customer complaints to satisfaction.

§ Maintained parts and inventory control. Ensured inventory was 100% accounted for at all times.

IBM OFFICE PRODUCTS DIVISION, NEW YORK, NY 1988-Prior

Customer Engineer

§ Responsible for territory service, management, and customer satisfaction for approximately 1,300 machines.

§ Maintained parts and equipment inventory.

§ Trained new junior customer engineers. Acted as a resource to provide assistance where inexperience existed.

§ Resolved customer complaints for junior customer engineers.

MILITARY

§ US Navy Held Top Secret Clearance

EDUCATION

Suffolk Community College, Selden, NY

§ Marine Science Major

TECHNICAL TRAINING

§ Smartboard ProductsTraining

§ Frontrow Lasso Systems

§ Panasonic audio systems

§ Safari Montage

Computer/Printers:

§ Apple Certified Technician

§ Kodak Image Enhancement Printers- Large Format Inkjet, Copy Print, Creation Station and DES.

Copier Machines:

§ IBM Model 85, Series III

Other Related Training:

§ Customer Sensitivity Training (Kodak and IBM)

§ Power Distribution

§ Customer Awareness (Kodak and IBM)

§ Territory Management

§ Dispatch Training

§ Parts Management

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