Customer Service Human Resources

ASHLEE HERNANDEZ

***** ***** **., ***. **** - Overland Park, KS 66210

913-***-**** ****************@***.******.***

Management ~ Human Resources ~ Executive Assistance

PROFILE

Masters in Conflict Management & Dispute Resolution candidate, with focus on troubleshooting and resolving human resource issues and providing decisive, motivating leadership; solid experience in training, developing and supervising personnel as well as addressing and mitigating employee issues

Business-savvy professional, with managerial experience in the restaurant/food service industry spanning business development, marketing/promotion and special events coordination to customer/public relation, inventory control, vendor relations, and purchasing/ordering

Excel in prioritizing, planning, coordinating, and managing projects/workflow in high-volume, multi-task settings to maximize use of resources and optimize productivity/efficiency

Talent for rapidly adapting skills and acquiring new knowledge to master new responsibilities and professional environments

Stellar work ethic and driven to achieve goals, as illustrated by ongoing progressive work history concurrent with successful academic pursuits

PROFESSIONAL EXPERIENCE

Salty Iguana Mexican Restaurant – Olathe, KS 2006-present

BAR MANAGER

Promoted in recognition of dynamic leadership skills to steer broad-scope areas of bar operations

Successfully drive business growth by building patron loyalty as well as planning, coordinating and spearheading promotional initiatives ranging from catered to sponsored events; has included Kansas Basketball Tournaments and Golf Tournaments

Actively collaborate in launching new locations to expand market penetration, competitive leveraging and revenue streams

Effectively train, schedule and direct staff, with strong focus on delivering quality customer service while maximizing operational efficiency and profitability

Work extensively with Micros system and deliver associated employee training

EDUCATION

Master of Arts in Conflict Management & Dispute Resolution-Human Resources

Baker University; in progress, graduating 12/2012

Bachelors Degree in Psychology

University of Kansas; 2009

COMMUNITY LEADERSHIP

Facilitator, Kansas Basketball Team charity and sponsored events

Volunteer, Charity Events, Food Drives and Local Church Programs

Student Council President, national leadership training program, Central Missouri State University

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