Customer Service and Communications

EXPERIENCE

METTLER TOLEDO, Columbus, OH

Contract Administrator, May 2009- Present

 Established new team within Contract Management department

 Generate revenue through contract renewal campaigns and outbound calls

 Market research on trends of customers responses using Customer Relationship Module tool

Data Administrator, June 2008-May 2009

 Ensured all items entered into employee portal adhered to data integrity and quality policy for Service Support Back Office

 Assisted in the implementation of new invoicing procedures to improve quality and credibility for Service department

Service Support Representative – Canada, April 2007-June 2008

 Delivered excellent customer service for internal and external customers through inbound calls and emails

 Dispatched service calls to technicians throughout Canada

 Nominated for award of excellence for assistance with 18 month Contract Administration backlog

Leja Bulela, Inc, Columbus, OH

Editor-in-chief and Press Secretary, July 2008-Present

 Design and implement various marketing campaigns for fundraising and awareness purposes for organization and Democratic Republic of Congo

 Launched first marketing newsletter for the organization

 Planned and executed fundraising and awareness events

Congo Action Network (CAN), Columbus, OH

Head of Marketing, February 2008- Present

 Event organizer in successful marketing plan and campaign for first-ever Congolese Youth Conference and Congo Action Network

 Developed and distributed promotional materials for CAN, such as flyers, brochures, newsletter and video

Ohio State University – Dept of Recreational Sports, Columbus, OH

Fitness Instructor and Supervisor, September 2001-March 2008

 Prepared and taught aerobics classes for students, faculty and staff of OSU

 Led presentations at various conferences throughout the Midwest

 Executed multiple promotional activities for various audiences

 Supervised fitness staff of over 50 employees

Education

Ohio State University, Columbus, OH

Bachelor of Arts in Mass Communications, Minor in French

Language

Fluent speaking and written in English and French

Computer Skills

Adobe – ASTEA – BAAN – Explorer – Excel – Microsoft Word – Outlook - PaperPort –

Power Point - Quotewerks – SalesLogix – Microsoft Publisher - Sharepoint

Activities

Marketing Communications editorial staff – Event Planner for Mettler-Toledo Children’s and Employee’s holiday parties - Service Support Activities Committee Leader - Swim for Diabetes – United Way - Children’s Hospital NICU – YMCA – Production Intern; WBNS10TV & WOSU

TV – 34 – Promotions Intern; North American Broadcasting Co

Contact this candidate