Donald Hill resume

DONALD HILL

*** **** ***** ******

Jacksonville, FL 32256

Phone: 904-***-**** Fax: 904-***-****

Email: ***.******@*****.***

OBJECTIVE

To obtain a position that utilizes my intelligence, detail oriented skills, eagerness to learn and willingness to take on responsibility that will benefit my employer and their clients.

EXPERIENCE

INBOUND CALL CENTER ASSOCIATE: Helping Dow Jones clients (Wall Street Journal and Barron’s online subscribers) with their online access (user name and password verification and resets), updating client information, assistance in navigating the websites, giving limited technical support, registering new subscribers and informing callers of additional products available. Working with supervisors to solve any subscribers problems.

Convergys, Jacksonville, FL 2006-2009

DATA CAPTURE ASSOCIATE: Analyze and process documents (premium notices, cancellations, reinstatements and amendments) for homeowners, fire, flood, wind and condominium policies in relation to escrowed and nonescrowed home mortgage loans. Then entering updates, adjustments and notes on Fidelity system. Forwarding any discrepancies to Client Support for further research. Would occasionally have to call insurance agents to verify client information.

ZC Sterling, Jacksonville, FL 1999-2006

SHIPPPING AND RECEIVING SUPERVISOR: Oversaw shipping and receiving at home electronics repair firm. Scheduled daily and weekly pickups and deliveries thru coordination with Customer Service department. Oversaw inventory control and repackaging of refurbished products. Supervised 6 employees.

CN Services, Rockaway, NJ 1990-1993

EDUCATION

1995-1997 Rutgers University, NJ – BS in Accounting

High Honors, Dorm Judicial Review Board

1993-1995 Sussex County Community College, NJ – AS in Accounting

Student Speaker

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