Customer Service Sales
Resume:
RE: Marketing Analyst
As a former Sales Competition recipient from the College of Business and Information Science at Tuskegee University, I have an intense passion for providing excellent customer service. I enjoy communicating with customers, to see what I can do to fulfill and exceed expectations. As a former key holder, sales associate, team member and customer service manager, I have had the valuable opportunity to interact with customers, employees, managers as well as general managers. As a result, I have become comfortable working with those directly responsible for authorizing a sale of customer service, the “people side” of sales, and the importance of establishing professional and business to business relationships that stress commitment to service and a willingness to stand behind the product. As an example, I have often demonstrated to a customer’s the advantages of a product and given personal testimonies from that product. For those times, when I felt as if I was losing the customer, I invited a third party whom I thought would be essential in gaining the customer commitment. These and other experiences have taught me that the results of these efforts may not be immediately apparent, but they are worthwhile.
Consider by former bosses, instructors and family members as the most determined individual. I completed high school in three years. At the age of 16, I enrolled in Tuskegee University. By 20 years old, I had obtained a Bachelor of Science in Sales and Marketing. Through the course of those years, I had the opportunity of serving as an associate, team leader, key holder and manager of well respected companies. I have received over 5 scholarships based upon my performance in as well as out of the classroom. A very team oriented individual, 3 other classmates and I raised $5,000 over the course of June –July 2011 for a non -profit organization known as One Million Soles for Haiti.
I know the importance of personal challenge and growth. I am looking to extend my talents to other markets with a dynamic company that provides opportunities to advance in sales, management, and/or marketing.
I believe that my job as an employee is to maximize the variables that I can control such as enthusiasm, careful preparation, empathy for the customer, effective and efficient organization and perhaps most important, the will to persevere until a task is successful completed. I know that these attributes, when combined with a viable product line will provide the best opportunity for creating and sustaining long-term business relationships, I am looking forward to the opportunity to help foster these productive relationships!
As an employee, I will develop strategic plans to support company goals and growth objectives. I will provide analytical support to challenge merchants to maximize business opportunities and minimize risk.
I am available to work immediately. I have 6+ years in selling products and service, proven track record of meeting sales goals and a strong client list/key contacts. I expect to make around 40,000-50,000 annually.
Sincerely,
La Vada Shakiri Baker
LaVada Shakiri Baker
666 Saint Nicholas Ave Apt#27, New York, New York 10030
******************@*****.***
________________________________________
Objective:
Outgoing, energetic individual with a successful record of embracing new challenges with growing professional experience. Seeking a challenging position in corporate world to apply the principles I have learned through attaining my BS degree in Sales and Marketing.
Core Competencies:
Product Enhancement, Product Branding, Communication, Organizational Structure, Planning & PR
Professional History:
1. Bloomingdales Incorporated (October-Current), Retail Sales Professional(Designer Handbag Specialist),
New York City, New York
Responsibilities:
Provide outstanding customer service, meet or exceed sales and new charge account goals, become familiar with product information understanding features and benefits of your product and demonstrate knowledge of store products and services and use this knowledge to build sales
2. ULTA Beauty (January – August 2011), Key Holder, Montgomery, Alabama
Responsibilities:
Lead Cashier – Open and close the store, assist cashier in advance transaction and ensure that productivity is occurring continuously
Sales Associate – Provide Ultimate Customer Service, Exceed Employee Expectations and remain efficient and effective at all times
Prestige Specialists – Assist Customer in selecting the most appropriate makeup, perform makeup applications as per request of customer, have knowledge of each product
Task Team – Perform Ad set, planagrams, and stock new products
Salon – Schedule and book appointments per customer
3. Macy’s Incorporated (December – January 2011), Sales Associate, Baton Rouge, Louisiana
Responsibilities:
Sales Associate with the opportunity to work in various departments including:
Cosmetics, Male/Female Fragrance, Ladies Shoe Wear, Designer Handbags, Fashion Jewelry and Young Men Apparel
4. Kmart (May – August 2009), Customer Service Supervisor, Gonzales, Louisiana
Responsibilities:
Deal with territory managers and manage the customer service representatives team Track, monitor and evaluate sales data for ensuring satisfaction of sales objectives
Provide training, motivation and evaluation of a sales team of 15 people on selling and product strategies
5. Subway Restaurant (September 2006 – August 2008), Night Crew Manager, Denham Springs, Louisiana
Responsibilities:
Open and Close the restaurant, lead a team of 4-6 employees and create and serve the tastiest sandwiches
Technical Skills:
MS Word, Excel, PowerPoint, Access, Spreadsheet, Salesforce.com, B-2-B & B-2-C Experience
Internship:
Union Pacific Railroad, Omaha, Nebraska (September- December 2010)
Developed a strategic budget for the upcoming quarter, expanded the customer base and work directly with senior executives in order to generate new ideas to increase profit to 15%
Service Project:
One Million Soles (Call Center) (Opelika, Alabama) (June-July 2011)
With the assistance of others, funds were generated in response to the Natural Disaster in Haiti. For every $10.00 generated, a pair of shoes was purchased for a new victim. With the help of three other individuals, whom has a BS $5,000 was raised, sending 500 brand new shoes to Haiti.
Awards:
College of Business and Information Science Sales Competition Recipient (2009-2010)
References:
1. Darren Archibald 334-***-****; Operations Manager (ULTA)
2. Dr. Faye Hall Jackson 334-***-****; Department Head of Sales and Marketing; Professor (Tuskegee University)
3. Kim Savoy 225-***-****; Manager of Sales (Macy’s of Baton Rouge, LA)
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