Customer Service Administrative Assistant

Rosemarie C. Vargas

**** ******** ****** ************, ** 19124 Home: 347-***-**** Email: *********.******@*****.***

OBJECTIVE

TO SECURE A POSITION AS A VALUED MEMBER OF AN ADMINISTRATIVE DEPARTMENT THAT LEVERAGES MY ACHIEVEMENTS, SKILLS, ENERGY, AND CUSTOMER SERVICE PROFICIENCY.

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Filing Database & Records Management Executive & Administrative Support Reports & Spreadsheets Complaint Handling Data Entry (60 WPM) Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator OSHA Competent person

Computer Skills: Word Excel PowerPoint Outlook Windows Vista/XP/2003-07

PROFESSIONAL EXPERIENCE

Daikin McQuay – Administrative Receptionist (Temp) 08/29/10 - Present

Shenkman Capital Management – Administrative Receptionist 10/08 -5/09

WisdomTree Investments – Administrative Receptionist 11/07 - 8/08

Forbes Magazine – Administrative Assistant 12/05 – 7/07

n Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals of all levels. Detail-oriented and resourceful in completing all job duties; able to multi-task effectively.

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

n Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

n Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

EDUCATION

Julia Richman-Talent Unlimited HS - June 1992

NYS Regents Diploma Baldwin Piano Hispanic Arts Student of the Year 1991

Executive Officer-ROTC program NYS ROTC Regional State Champion 1991

MILITARY

USN 12/1993 to 2/2007 Honorable Discharge SK1 (E6 Storekeeper Petty officer 1st Class

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