Customer Service
Resume:
Summary of Experience: Cashiering, retailing, customer service, housekeeping, stocking, data entry keyer, keyboarding.
Cashiering
Greet customers entering the store with enthusiasm and energy. Open and close store. Count money in cash drawer at the beginning of shift to ensure that amounts are correct and that there is adequate change. Issue receipts, refunds, credits, or change due to customers. Receive payment by cash, credit cards, vouchers, or automatic debits. Stock shelves, and mark prices on shelves and items. Maintain clean and orderly checkout and overall store area. Identify prices of goods and tabulate bills using cash register. Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions. At the end of shift, count drawers’ contents and compare the totals with sales data.
Customer Service
Interact with customers to provide information in response to inquires about products. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Gather information either by phone or in person. Greet every customer with enthusiasm and energy. Make changes or updates to a customer’s profile or account information in computer. Use computers and telephone extensively. Frequently enter information into a computer while speaking to customers. Remain aware of the amount of time spent with each customer so that time is fairly distribute among those customers who require assistance.
Retail
Describe a product’s features, demonstrate its use, and showed various models and colors. Handle returns and exchanges of merchandise. Help stock shelves and racks. Recognize security risks and thefts and know how to handle or prevent such situations.
Work History
Manager
09/08 - Present
Video Shores, Moreno Valley, Ca
Cashier/Customer Service
01/07 – 09/08
Video Shores, Moreno Valley, Ca
Stocker (School Workability Program)
10/04 – 11/04
JC Penney, Moreno Valley, Ca
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