Sr. Technical Writer
Resume:
Sr. Proposal Coordinator
Offer hands on support and delivery for proposals. Create the proposal calendar for the business development managers. Create the proposal outline and compliance matrix by analyzing the Request for Proposal/Request for Information requirements. Participate in proposal reviews.
QinetiQ North America (IRS Project: ERIS) 05/04–12/10
Technical Writer/Configuration Manager
Manage and produce the project deliverable documents. Edit and produce project documents such as the Functional Requirements Document, Design Documents, Operations Handbook, processes, procedures, charters and plans for grammar, punctuation, correctness, consistency, clarity, and completeness. Baseline and control all approved documents. Create drawings using Microsoft Visio. Manage document changes to baselined documents, processes, procedures and plans. Maintain the configuration management (CM) document library. Perform baseline audits. Assist the project manager (PM) with monitoring the progress of the project by verifying the dates in the work breakdown structure (WBS) and report any discrepancies. Process vendor invoices and ensure the total costs does not exceed the budget. Produce the Requirements Tracking report, Risks report, Issues report, and Estimates vs. Actuals report for the PM. Manage and monitor the Software Engineering Process Group (SEPG) activities and update the SEPG charter. Successfully achieved CMMI maturity level 2 for 5 years. Served as an appraisal team member for a Standard CMMI Appraisal Method for Process Improvement (SCAMPI) class A and B appraisals.
Apogen Technologies (IRS Project: eCase) 02/02–05/04
Documentation Specialist/Configuration Manager
Managed and produced the SDLC documentation. Edited the SDLC documentation for grammar, punctuation, correctness, consistency, clarity, and completeness. Wrote a Quality Assurance Plan and a Configuration Management (CM) Plan. Wrote and incorporated procedures for Capability Maturity Model (CMM) maturity level 2. Successfully assisted the PM with achieving CMM maturity level 2. Created document templates. Implemented configuration management procedures. Baselined and controlled all approved documenatation. Managed document changes to baselined documents. Performed Functional Configuration Audits and Physical Configuration. Audits to ensure that the project’s product is complete and is in accordance to requirements. Maintained the CM library. Maintained the hardware and software. Performed status accounting on configuration items. Performed quality assurance audits.
ViSTECH Systems 11/01–02/02
Documentation Specialist (Temp-to-hire for ITS Services)
Managed and produced the SDLC documentation. Edited the SDLC documentation for grammar, punctuation, correctness, consistency, clarity, and completeness. Created document templates, and baselined and controlled all approved documenatation.
PEC Solutions 08/00–11/01
Technical Writer/Editor
Edited the SDLC documentation for grammar, punctuation, correctness, consistency, clarity, and completeness. Produced the SDLC documentation for delivery to IRS. Wrote and tested procedures for the installation of Commercial-Off-the-Shelf software for the system administrators.
Pragmatics, Inc. 11/98–08/00
Technical Writer
Wrote and packaged over 20 SDLC documents simultaneously in accordance to the Defense Information System Agency's (DISA) standards and in accordance to the schedule. Wrote SDLC documentation with very little supervision. Enhanced the readability of the SDLC documentation by editing for grammar, punctuation, correctness, consistency, clarity, and completeness. Tracked all changes in the SDLC documentation using a matrix. Baselined all delivered documentation into Mortice Kern Systems (MKS) Source Integrity and to a configuration management controlled area on the network. Logged-in all problem reports into MKS Track Integrity. Controlled the software and hardware.
Diverse Technologies Corporation 8/97–11/98
Technical Writer/Editor
Became a subject matter expert. Enhanced the accuracy of the SDLC documentation by insuring that the information is correct. Enhanced the quality of the SDLC by editing for grammar, punctuation, correctness, consistency, clarity, accuracy, and completeness. Organized and collected information to compose a report for the Office of the Secretary of Defense. Ensured that the SDLC documentation was packaged correctly and on time by coordinating the production. Wrote SDLC documents in accordance with military standards (DOD 5000). Reengineered the quality assurance process for the SDLC documentation. Supervised two employees of the documentation team.
Diverse Technologies Corporation 3/95 – 8/97
Documentation Specialist/Task Leader
Managed the production of the SDLC documentation for the Defense Special Weapons Agency (DSWA). Wrote two user manuals for DSWA and one user manual for the Deputy Assistant Secretary to the Navy (DASN). Edited, composed, produced, and delivered other SDLC documentation for DSWA. Conducted user interviews for system analysis. Tested the database system for bugs. Supervised library technicians and assigned them work. Trained library technicians on the new database system and resolved any problems regarding the database or the cataloging procedures.
General Telephone Electronics, Govt. Systems 10/90 - 3/95
Data Management
Managed the production and delivery of the SDLC documentation and the change page packages for over 27 SDLC documents. Prepared and maintained the documentation schedule in accordance to the contract. Controlled and placed the soft copy of the documentation to a configuration management controlled area on the network. Prepared, maintained, and delivered deviation packages to the customer. Insured that documents met the security requirements prior to delivery to the customer. Performed software builds using UNIX and Dbase. Assisted the graphics department with drawings, slides, and proposals. Maintained and controlled the program library, which consisted of unclassified and classified documents. Created a database for incoming and outgoing documents in order to track their status. Backed up files and directories on tape cartridges on the network (Sun Microsystems). Restored lost or deleted files on the network. Rebooted the network when necessary. Processed security clearances. Logged in magnetic media (disks) and checked the disks for viruses.
Skills
Software:
Microsoft Office 2007, Microsoft Project 2007, Microsoft Visio, Microsoft Publisher 2003, CorelDRAW X3, Front Page, Macromedia Dreamweaver, Macromedia Flash, HTML 4.0, Adobe Illustrator, Adobe FrameMaker 5.5, Adobe Acrobat 8.0, Mortice Kern Systems.
Education
College
University of Maryland University College (UMUC), BA Major, Communication Studies, May 2008
Learning Tree
Software Configuration Management (Software Configuration Management Certified)
Configuration Management Training Foundation
Software Configuration Management (Software Configuration Management Certified)
IT Service Management (ITSM) Academy Inc. - Corporate
Information Technology Infrastructure Library (ITIL) Certified
Contact this candidate