Sales Specialist

Johannalyn R. Rigodon

** ******* ********, ******** ** L6Z4SA • 289-***-**** • **************@*****.***

Objective:

To obtain a challenging position in an industry that provides advancement, growth and development and serves the company to the fullest of my capabilities, within available dedication to my profession and strong determination to succeed.

HIGHLIGHTS OF QUALIFICATIONS

Service oriented sales representative dedicated to achieving sales targets while providing excellent customer service. Ability to work independently. Energetic and enthusiastic. Highly motivated, goal oriented professional: a decision maker skilled in implementing new ideas. A team player adept in cultivating strong relationships to customers. Strong skills in time management, prioritizing tasks and meeting deadlines. Computer Skills includes Microsoft Word, Excel and Power Point.

PROFESSIONAL EXPERIENCE

Sales Specialist

Meralco Management Leadership & Development Center (MMLDC) Foundation Inc. (FPLA)

Km. 27 Sumulong Highway, Antipolo City. PHILIPPINES

April 2010 – March 2012

• Prepare daily, weekly and monthly work schedule and coordinate with departments on activities to eliminate miscommunications.

• Attend to work-related problems, find immediate solution, prepare and submit progress, Sales Call and other reports;

• Contributes to the development of an Annual Program Plan for Sales

• Presents, negotiates and partners with clients

• Contributes to the overall sales performance

• Ability to coordinate with concerned staff, representatives and/ or other stakeholders. Exercises excellent interpersonal skills.

• Supervised one Sales Assistant

• Maintain and manage accounts records for clients database

• Prepare event proposals, contracts and banquet event orders for all confirmed clients.

• Manage accounts through responsible for receiving and answering oral and written communication.

• Progressed from Sales Assistant to Sales Specialist effective March 1, 2011

Assistant Reservation Manager

Ezdan Hotel & Suites (Pre-Opening) with 2,200 Suites & Studios Doha, QATAR

March ‘07– Dec. 2009

• Experienced Opera Micro System, Fidelio and Protel and

• Create an enthusiastic, motivated and performing ambiance and team

• Provides Daily Reports and inventory objectives to the Reservation Team

• Ensures that the shifts handovers are smooth and timely organized.

• Effectively manage the day to day operational issues in a timely manner.

• Ensures the quality of the database for all fields. Train & support when needed.

• Resolve guests complaints

• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions

• Participate in the development of pricing and promotional strategies

• Provides timely reservation information for use by the Front Office & Hotel officials.

• Ensure that all Group bookings are in the system correctly and that the relevant staff members have dealt with them efficiently.

• Ensures the Customer Satisfaction through the right process of welcome, confirmation & implementation of bookings with the front office and other departments involved.

• Has the ability to negotiate with clients and customers.

• Can participate to some sales activities targeting Key Clients.

• Ensures a smooth communication and relationship with other departments

• Delivers the necessary reports to concerned departments

• Ensures the pre-payment of the bookings. Train and support the reservations team accordingly

• Maintains high confidentiality in regards to guest privacy

• Reports any suspicious behavior of guest and staff to the Security

• Notifies Housekeeper regarding lost and found objects

• Maintains the highest standards of personal hygiene , dress, uniform, appearance, body language and conduct

• Works in a safe manner that does not harm or injure self or others

• Follows emergency procedures to provide for the security and safety of guest and employees

• Progressed from Reservation Supervisor to Asst. Reservation Manager

SALES OFFICER

Beyond Thinking Consultancy - MMLDC Foundation, Inc.

Km. 27 Sumulong Highway, Antipolo City . PHILIPPINES

Nov. 2003 – Dec. 2006

• Maintains Php 20M (CAD 500,000) annual revenue for MMLDC Foundation, Inc

• Handles correspondences and keeps important files of the Company.

• Manages & do clerical work directly related to the day to day business.

• Manages accounts through sales calls, telemarketing and responsible for receiving and answering oral and written communications.

• Conducts guided tour of the property for prospective clients.

• Prepares event proposals, contracts and banquet event orders for all confirmed clients.

• Acts as Events Coordinator for the clients during their confirmed event.

EDUCATIONAL BACKGROUND

SIENA COLLEGE OF TAYTAY, PHILIPPINES 1998 – 2003

College Graduate, March 2003.

Bachelor of Science Hotel and Restaurant Management

Award: First Place in Market Basket Competition

REFERENCES

• Available Upon Request

Contact this candidate