Customer Service Manager

JUAN FRANCISCO GONZALEZ

**** ******* **** **** ** • Atlanta, GA 30324 • 404-***-**** • *******@*******.***

OBJECTIVE

Bilingual professional seeking a career opportunity utilizing my customer service and

administrative experience.

SKILLS/INTERESTS

Languages: English -fluent, Spanish - native

Skills: MS Vista and XP Operating system, MS Office 2003 and 2007 Enterprise Suite

(Word, PowerPoint and Internet Explorer).

Certifications: ESL - English as a second language

Interests: Reading, Internet research, Travel, Languages

WORK EXPERIENCE

Fiesta Hair Salon Atlanta, Georgia

Cashier/Team Lead January, 2006-January 2012

• Primary focus on client satisfaction and building long-term regular clients for

the salon.

• Created process for daily operations including staff scheduling, payroll, and

appointment setting system.

• Provided staff with support services; performed opening and closing duties, nightly

deposit count, etc.

Arraijan Mayor's Office Arraijan County, Panama

Human Resource Manager August 1994 - July 2005

• Provided bi-monthly payroll to employees.

• Responsible for ensuring that employees in the HR Dept. performed daily work tasks.

• Coordinated training for employees to comply with governmental regulations.

• Participated in a technology upgrade initiative, updated processes and procedures

throughout the office.

• Coordinated monthly social security payments to retirees in the area.

EDUCATION

University of Panama, Panama City, Panama

• BA Public Administration: June 2003

Abel Bravo High School, Colon, Panama

• General Studies: May 1992

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