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Sales Manager

Location:
Thorold, Canada
Posted:
August 11, 2010

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Resume:

Allan J. Sloan

**** *********** *****

Oakville, Ontario

L6H 2S2

905-***-****

qqxt6y@r.postjobfree.com

Profile

A successful senior executive with extensive experience in taking companies to “the next level” by quickly assessing the organization, realigning where required and building and motivating strong, effective teams. A flexible, positive-minded visionary with a mature confidence, international experience and a commitment to organizational success.

TCN Systems Group Ltd. – Present

President

TCN is a full service High-Speed Internet and IT services company with focus on providing ADSL, Managed IT Services, Email, Website design and hosting, Cabling and Custom Software Development .

• Full P&L accountability

• Responsible for all aspects of Marketing, Sales and Operations

• Developed annual business plans and 5 year strategic plan

• Negotiated several services agreements with Telecommunications providers and hardware suppliers

• Introduced a performance based compensation program to the Sales, Marketing and Operations departments that rewarded selling the “right” products and services, reinforced achieving pre-determined Customer Satisfaction levels

Electrolinks Corporation – 2005 – 2008

President and CEO

Electrolinks Corporation is Canada’s premier Smart-Grid Broadband over Powerline (BPL) company providing high speed data services to businesses and consumers over electrical infrastructure.

• Full P&L accountability

• Was instrumental in raising several rounds of Venture Capital to facilitate R&D and ongoing operations

• Built effective business relationships will all the major BPL providers in North America and Europe

• Positioned the company for an IPO on the NASDAQ OTC-BB

• Oversaw the development and execution of Corporate Business Plans and 5 year Strategic Plan

• Negotiated joint ventures and services agreements with Telecommunications suppliers and a major Power Utility in Ontario

Bermuda Telephone Company (BTC) – 2000 – 2005

Senior Vice President, Sales, Marketing and Operations

BTC is the largest Local Exchange Carrier on the Island providing state of the art Voice, Data and Video services.

• Led 4 Divisions and was responsible for all aspects of Sales, Marketing, Operations, Corporate Communications, Public Relations, IT, Purchasing and Customer Care. Managed approximately 320 staff in a company totaling 410 employees.

• P&L accountability with over $115m (US) in annual revenue, consistently bettering all Key Performance Indicators.

• Oversaw the development of Corporate Business Plans and a 5 year Strategic Plan that provided corporate direction and ensured that the correct network technology decisions could be made.

• Took the company to “the next level” by successfully transitioning it from a product / engineering driven culture to a market driven / customer focused culture through realignment of the Sales, Marketing and Operations teams along customer lines and introducing KPIs that reinforced superior levels of Customer Satisfaction as well as achievement of CAPex, OPex and Revenue targets..

• Represented BTC in the media and to the Government regulatory body, the Bermuda Telecommunications Commission, in an extremely sensitive and volatile political environment.

• Introduced a performance based compensation program to the Sales, Marketing and Operations departments that rewarded selling the “right” products and services, reinforced achieving pre-determined Customer Satisfaction levels and contributed to the achievement of ROI and EBIDTA targets.

• Developed a VAR (Value Added Re-Seller) strategy to extend the reach of the BTC sales force by partnering with businesses in complimentary industries.

• Overall accountability for new product development and introductions. Successfully launched several new Telecom products including ADSL, attaining 41% Hi-Speed Internet market penetration in less than 2 years; launched several new Network Calling Features including Internet Call-Waiting and increased overall Calling Feature penetration by over 30 percent in 2 years. Introduced Gig-E services and increased overall Data revenues by 44% in three years.

• Successfully launched Value Added Services through several Strategic Alliances, Joint Ventures and Partnerships to provide transparent, seamless service to customers. Value Add Services included Co-location services, Disaster Recovery and Business Continuity, Dark Fibre, Network Management and Monitoring services (e-Health), Data Storage and Back-up services as well as Video Conferencing and Home Monitoring..

• Managed unionized technicians overseeing 80 installers and repair/maintenance techs. Reduced average install/repair intervals from 8 weeks to 4 days in a politically sensitive environment by introducing industry best practices and new workforce management software tools.

• Played a critical role in the launch of a start-up IP based International Voice Services Company in Curacao acquiring over one thousand customers in 4 months.

ENERconnect – 1998 - 2000

Vice President, Marketing and Customer Services

ENERconnect is an energy aggregation company owned by Ontario Municipal Electric Utilities

.

• Accountable for developing sales and marketing programs that ensure municipal electric utilities are successful in the $9B deregulated electricity market in Ontario.

• Exclusively responsible for revenue generation, development and implementation of sales and marketing plans, new product development, market research and analysis, customer service, public relations and advertising.

• Defined and introduced over forty new products and services in the first four months.

Rogers Wireless – 1992 - 1998

General Manager, Corporate Sales and Service - 1997 - 1998

• P&L accountability for Rogers Wireless Corporate Accounts business unit. National customer base of Fortune 500 companies as well as Federal, Provincial and Local Government bodies contributing over $220m in annual revenue.

• Responsible for 5 regional customer-care call-centers, 46 direct B2B account executives and a marketing staff of 14.

• Introduced a productivity enhancement strategy with performance metrics that improved sales rep productivity by over 25% in 12 months.

Vice President, National Sales Support - 1996 – 1997

• Responsible for 5 departments and 120 employees; supporting all Rogers Wireless sales channels in three market segments; Consumer, SME and Corporate National Accounts.

• Developed and rolled-out sales training to all Rogers Wireless distribution including retail, dealers, corporate stores, and direct sales; introduced new sales tools i.e. interactive laptop sales presentations, price plan analyzer.

• Developed departmental Sales Plans (Channel Investment Plans) providing strategic direction, budgets and quotas for all Rogers Wireless sales channels.

Director, Business Development - 1992-1996

• Project prime for the introduction of the AMIGO product line, the most successful consumer cellular product line ever introduced; over 200k unit sales in first 12 months.

• Developed and optimized strategic alliance partnership with AT&T Canada leveraging long distance products to increase cellular sales.

• Managed pick-pack-ship facility for retail products and a refurbishing facility for returned cellular products

Bell Canada - 1978 - 1992

Associate Director, Consumer Market Management - 1989-1992

• Developed and implemented sales and marketing strategies for 5 sales channels in Bell’s consumer and small business segments including Direct Sales, Direct Marketing, Business Offices, Phonecenters and Installation and Repair.

• Project prime and accountable for all aspects of the introduction of Call Management Services (Caller I.D., Call Return etc.); Bell’s most successful product launch since “touch-tone”.

Manager, Retail Planning / Phonecenter Manager - 1983-1989

• Category manager for wireless products; responsibilities included introducing new products, developing product bundles and development of category pricing strategy.

• Managed Bell’s busiest Phonecenter (Eaton Centre, Toronto); improved profitability 36% and performance ranking from 48th to 9th in 18 months.

Bell Canada - 1978-1983

Various staff and line management positions including Installation and Repair Manager, Control

Centre Manager and Methods & Planning Manager

• Education - Bachelor or Arts - York University Psychology



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