Customer Service Administrative Assistant

MARCHELL (Shelly) RODEL

***-******. ** ******* ******** 49509 - 616-***-****

*************@***.***

CAREER PROFILE: An experienced administrative support professional that is personable,

offering outstanding customer service, clerical and computer software skills along with the

proven ability to communicate with others and provide information in a professional manner.

Dependable and trustworthy; will to do what it takes to contribute to the success of the

organizational goals.

SKILLS & ABILITIES

Excellent organizational skills

Dedicated to performance excellence

Proficient in Word & Excel

Operation of most office equipment

Team-spirited

Types 70 plus words per minute

PROFESSIONAL EXPERIENCE

Pitney Bowes Management Services, Kentwood, Michigan

1/2002 – 12/2010

Document Coding Specialist

Digitally scanned and reviewed documents for key words and client identified

information.

Programmed information into database for easy research assess by client.

Electronic Data System – Quality Control Specialist

Unitizing – Clerical Support Clerk

Receptionist – Received incoming calls

Leitz’s Tooling Systems, Grand Rapids, Michigan

1998 – 2001

Production Assistant

Created and maintained reports using Microsoft Office software.

Demonstrated necessary management skills to meet customer delivery dates.

Supported sales, engineering, production, service, and shipping departments.

Established relationships with various vendor facilities to expedite production.

Instrumental in resolving and troubleshooting any problems that may arise.

H.H. Cutler Company, Grand Rapids, Michigan

1982 – 1998

Administrative Assistant

Created scheduling procedures.

Instrumental in implementing CAMP (Comprehensive Apparel Manufacturers Package)

software program.

Recognized as a “Valuable Asset” as a Production Coordinator, Scheduler and Support

Personnel assistant.

Reported weekly to upper management and Customer service on production progress at

various U.S. and foreign sewing contractors.

EDUCATION

Grand Rapids Community College, Grand Rapids, Michigan

Certificate in Office Computer Skills Course, 1998

Davenport College Career Center, Grand Rapids, Michigan

Executive Assistant Curriculum, 1986

Contact this candidate