Customer Service Sap

ZINA M. GOMEZ

*** ****** ******, *********, ** **688 Cell: 707-***-**** Email: **********@*****.***

CAREER OBJECTIVE

Seeking a challenging, career position that will enable me to use my strong organizational skills and ability to work well with other people.

UGL Services

• Responsible for planning and scheduling of all work orders for the entire Dixon site within SAP.

• Translated work requests in to detailed work orders utilizing technical information such as SOPs, PPE, Permits and Special Tools.

• Assigned work orders to appropriate Engineer or reject as appropriate.

• Generate Preventive Maintenance (PM) work orders,

• Cancel work orders.

• Modify existing PM schedules, modify asset repetitive procedures and required parts as needed due to SOP changes.

• Route various documents for signature when needed.

• Compile metrics for department meetings.

• Responsible for entering and modifying master data on repetitive job plans task lists and BOM’s into SAP.

• Responsible for scheduling plant shutdown maintenance activities in SAP.

SBM Site Services

• Responsible for planning and scheduling of all Janitorial and MAC work orders within SAP

• Provided metric reporting to FSCC portfolio

• MAC Administrator for conference room set ups; tracking of CSAT surveys to ensure adherence to schedule and avoid MXSP misses

• Continuous Improvement of processes for efficient SAP tracking

• Liaison to Genentech customers for SBM site services & functions

• Support Vendor Service Manager; scheduling repetitive maintenance work orders and interface with vendors

• Certified Trainer for gWOW and SAP

Verallia

• Responsible for transferring bulk ware (glass) to manufacturing plants in three states.

• Maintained Repack logs and customer content, in SAP through end of year

• Entered sales orders, PO’s and BOL’s in SAP

• Coordinated transfer of repacked glass from warehouse to customer

• Managed inventory and Shipping for bulk glass to customer

• Responsible for tracking ware and GPO’s (Glass Production Orders)

Telecommunications & Office Administration

• Extensive experience as a technician specialist and administrative professional in the telecommunications industry.

• Successfully coordinated and serviced technical commercial accounts; provided consultation regarding types of services, resolved problems and dispatched technicians as necessary; scheduled and managed vendors for remote sites.

• Managed the Help Desk including assigning, handling and follow up of all problems, adds/moves and changes through completion.

• Serviced telecommunications equipment in the Sacramento and Bay Area; also the states of Nevada, Washington, Oregon, Utah and Arizona.

• Updated and maintained E911 Database.

• Documented interpersonal and customer service skills; consistently effected positive outcomes with internal and external clients, management, vendors, co-workers and individuals of all levels and backgrounds.

• Excellent verbal skills; explained and interpreted complex information to customers as necessary to produce desired results.

• Excellent written skills; originated correspondence, letters, memos, and other documentation and maintained accurate, detailed records and reports.

• Proficient in all facets of office administration including reception and phones, customer correspondence, filing, typing, personnel, travel, materiel and supply requisition, etc.

Leadership

• Assumed supervisor’s duties as necessary and performed lead responsibilities for 8 employees; able to

direct and guide others to produce desired results.

• Worked closely with top management to meet demanding goals and objectives.

• Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

• Demonstrated ability to think clearly and decisively under pressure and in emergency situations.

Other Skills & Abilities

• Detail oriented with major strengths in planning, analysis, and problem solving.

• A strong multi-tasker with exceptional time management, organization and prioritization skills.

• A self-starter and team player, but able to work independently without supervision.

• Knowledgeable and experienced in Nortel Meridian, Siemens/Rolm 9751, PBX, Octel, and Baypoint Centigram Voicemail Systems.

• Proficient in the operation of all standard office equipment including 10-key calculator and multi-line phone system.

WORK HISTORY

UGL Services @ Genentech Dixon, CA Associate Planner/Scheduler Sept. 2011 – May 2011

SBM Site Services @ Genentech Vacaville, CA SAP Administrator May 2011 – Sept. 2011

Verallia Fairfield, CA Associate Planner/Scheduler Feb 2011 - May 2011

Pro Unlimited @ Genentech Vacaville, CA Associate Planner/Scheduler Mar 2008 – Dec 2010

Oller Construction Vacaville, CA Office Manager Jul 2006 – Mar 2007

Verizon Wireless Sacramento, CA Telecommunications Technician Mar 1986 – Jul 2006

EDUCATION & CERTIFICATIONS

GMP Regulation Training, GMP Documentation, Good Documentation, Practices for GMP Activities, SAP Work Execution, SAP maintenance Planning, SAP Maintenance Master Data, SAP Repetitive Maintenance, SAP Intro to Maintain and Improve Process, CALMAN Fundamentals, CALMAN Data Entry, Schedule Plant Resources – Plant Scheduling

Nortel Meridian Voicemail Systems Certified

Jefferson High School, Daly City, CA Diploma

REFERENCES

Furnished Upon Request

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