Customer Service Office

Jemal Jenkins

**** *** *** ***** • Sugar Hill, Georgia 30518 • 678-***-**** • ***********@*******.***

PROFILE

Accomplished in carrying out multiple duties with various departments though out a company while completing projects within the given deadlines

Knowledgeable in all aspects of Office Services, Administrative Assistance and Office Management Assistance

Excellent Customer Service and Leadership skills

Proficient in MS Word, Excel, Outlook, PowerPoint, Lotus Notes, Internet Research and eProcurement systems

Detail-oriented in demonstrating products and their functions to clients as well as employees

Team player possessing the ability to learn and adapt to any work environment

Excellent dispute and resolution techniques

Electrical Apprentice experience with Local 3 (I.B.E.W)

Knowledge of Walking - Rider, Stock Picker, Reach truck, Sit-down / Stand Up Forklift, Manual and Power Jack usage

EXPERIENCE

CARDINAL HEALTH – Buford, GA

Supply Chain Associate 05/12 – Present

Performed loading and unloading trucks

Transported shipment to particular areas by the forklift or other tools

Received, unpacked, and checked arriving shipments with demand stock storage services

Utilized RF scanner to log and situate accuracy of pallets

Maintained simple delivery records. Kept storage area dirt free and neat (5S)

AMERICA’S 1st MAINTENANCE - Norcross, GA

Sales Associate / CSR / Warehouse Associate 09/11 – 2/12

Customer showroom product promotion

Assisted with customer sales and requisition distributor

Responsible for collecting special orders or regular lines, vendor purchase orders or customer returns

Responsible for location and inventory look-ups

Generated replenishment tasks

Resolved common issues or discrepancies on daily basis

Organized and processed customer orders ensuring that truck departure time lines are met

Processed incoming and outbound orders

Forklift operation

WENDY’S ARBY’S GROUP - Atlanta. GA

Facilities / Mailroom Coordinator 10/08 – 2/11

Organized internal office allocation

Prioritized and completed copy projects and perform minor copier repairs

Managed mailroom support, delivery, sorting and regional mail distribution

Chronicled all Fed Ex and UPS package distribution

Provided back up support for maintenance and restock of break areas

OCE BUSINESS SERVICES - Norcross, GA

Assistant Production Mgr. / CSR 10/06 - 6/08

Assisted with creating monthly inventory control logs

Responsible for interoffice mail distribution and transported deliveries

Reprographics technician

Trained fellow employees on office procedure and maintenance of machines

as well as provided information on the duties the position requires

WILLIAMS LEA - Jersey City, NJ

Office Services Associate 11/05 - 9/06

Managed all mail and package distribution and deliveries

Designed spreadsheets to monitor product usage and cost analysis

Maintained in-house servicing of copiers and fax machines

Orchestrated copy jobs and fax transmittals

Coordinated procurement and replenishment of all office supplies

OCE BUSINESS SERVICES - New York, NY

Office Service Clerk / CSR 12/04 - 10/05

Facilities Assistant 3/03 - 12/04

Supervised facilities and office projects such as boardroom and meeting set ups

Delegated office moves and repairs

Compiled information and negotiated company cell phone purchases, plans and discounts for all employees

Implemented policy that decreased company’s facilities expenses

Organized UPS and Fed Ex deliveries

Created monthly inventory control logs

Responsible for interoffice mail distribution and transported deliveries

Operated hand and electrical pallet jacks

EDUCATION GWINNETT TECHNICAL COLLEGE - Lawrenceville, GA Associate of Science in Criminal Justice, Expected 2013

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