Shuntel Harris

PROFILE

Superior interpersonal relationship skills with proven abilities to improve exceed guest satisfaction, leading to improved retention and loyalty. Very resourceful, work well under pressure and effectively complete tasks and fulfill responsibilities within strict time constraints. Attentive and assertive, observant, persuasive, able to react quickly and adapt to difficult situations. Strengths in providing win-win business solutions and recognized for outstanding conflict resolution skills. Possess strong organizational skills and cooperate with and in support of others. Work well on multiple tasks simultaneously and am a very effective manager of time.

PROFESSIONAL HISTORY

Reservations Sales Agent

Four Seasons Hotel, Washington, DC 2007 –2009

Successfully increased revenues selling promotional room packages

Consistently exceeded customer expectations and improved customer loyalty and retention

Managed complex schedules and appointments for several departments simultaneously

Proficient in Front Desk Administrative functions

Guest Recognition Coordinator

Ritz Carlton Hotel, Washington, D.C 2003-2006

Aggressively promoted after being recognized for outstanding service and creative business process improvements

Coordinated with other departments to more efficiently organize reports and amenities

Responsible for managing all VIP and high profile guest requests, providing concierge services during their stay.

Facilitated memorable and personalized experiences for all guests.

Guest Service Agent

The Melrose Hotel, Washington, D.C 1998-2002

Lincoln Suites-Washington, D.C 1997-1998

Created a more effective billing system, maximizing efficiency maximizing revenues

Managed credit and inventory controls, minimizing exposure to loss of revenue

Hired, Trained, and Developed guest relations agents, front desk agents, guest services agents and supervisors.

Implemented organizational system for all Embassy and VIP arrivals

Computer Skills

Microsoft Word, Excel, Fidelio, Instar and Lodgnet Hotel Systems, Mystique Hotel System, Spa Soft and Opera

Education

Montgomery College, Rockville, MD Class of 1999

High Point High School, Beltsville, MD Class of 1994

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