Real Estate Active Directory
Resume:
Belal S. Moussa
*********@*****.***
Education
• IBT COLLEGE – TORONTO, CANADA
MCSE diploma, 2009
• AMERICAN UNIVERSITY IN DUBAI – DUBAI, UAE
Bachelor of IT Systems/Networks + Business Management, 2008
(Double major degree including 2 years of concentrated IT and 2 years of Business Management)
• SHARJAH ENGLISH PUBLIC SCHOOL – SHARJAH, UAE
High School diploma, English curriculum section, 2003
Objective
An energetic and motivated person, looking further to work for a well-known or a multinational company that focuses on creativity and making ideas come true. My skills circulate around product management, quality control, real estate market, and automobile industry. I aim to find a nice job in Dubai; a job that builds me up in terms of career map. I’m a very ambitious person; who’s willing to continue the studying and learning process forever to grow my skills more and more. All I need is a place that motivates me to walk-out the extra mile; and pushes me to work further.
Professional Experience
ADGAS HeadQuarters - Abu Dhabi, UAE
Senior IT Systems/Operations Engineer: March 2011 - Current
• Administered Windows Server 2003 and Active directory users & computers.
• Supervised audits and delivered accurate information of ADGAS assets and data.
• Took charge of Backup operations “Symantic NetApp Backup System” on DELL backup library.
• Applied Microsoft Exchange best practices and did new users mailbox creation, and user changes when needed. In addition to address lists and global catalogue updates.
• Repaired WindowsXp user related issues.
• Ensured stability of network resources such network printers and file sharing.
• Fixed hardware and software issues of any kind.
• Helped with vendors visits and procurement processes of IT.
• Installed servers in rack and configured some of their settings.
• Troubleshooted printers software and hardware, and also changed many parts of them when needed.
• Added users and configured BMC remedy users, pemissions, and group roles (ITSM).
• Managed Microsoft Lync 2010 implementation and helped in enhancing it.
• Assisted in the migration processes of different OS and softwares.
• Suggested different solution for various needs where too many were for the security team.
• Configured new servers RAID level, new servers, SAN and NAS storage settings.
• Used different reports for auditing users, assets and computers.
• Reported issues and hazardous viruses using Symantec Endpoint Protection software solution.
• Supported blackberry and iphone firmware flashing.
• Wrote many technical proposals and projects in different areas: storage, security, and networks.
Department of Transport - Abu Dhabi, UAE
IT Support Executive: Jan. 2011-Feb. 2011
• Maintained and resolves printers issues, changed printers cartridges, toners, and drum kits.
• Supported Avaya voip telephone users.
• Activated blackberry users data package, in addition to configuring devices on BB server.
• Troubleshooted windows problem by re-imaging, backup, and restore.
• Installed applications, firmware, and email configuration for iphone 3G
• Configured exchange email on phones, and outlook.
• Coordinated IT hardware needs for users onsite and offsite.
SLB Technologies - Dubai, UAE
IT Analyst, Onsite support, & Global support: Dec. 2009-April 2010
• Provided first level contact with business users, handling incidents as required after obtaining details pertaining to the problem from the business user when required.
• Provided onsite support to troubleshoot any problem that occurs with onsite employees; like mobile services, remote access to company resources, and Wi-Fi issues.
• Resolved first level technical problems related to all business applications existing in the company such as MS Exchange, IE, Security, Active Directory, LAN/WAN, VPN, HP Radia, Cisco IPCC or Equivalent, MS Office skills, general desktop and isolated software related issues.
• Researched and resolved caller inquiries by utilizing established procedures, user manuals, accessed on-line applications, & interacted with internal and external support groups.
• Supported applications, firmware, and email configuration for iphone 3G and blackberry devices.
Lamborghini Service Centre - Dubai, UAE
Internship: May 2009-July 2009
• Sales advisor, store keeper, and IT support. I worked in Ms. Dynamics Great Plains where I dealt with warranties, finance, service quality, and other entities related to automotive industry.
Capital Hill Financial Brokers & Real Estate - Dubai, UAE
IT Systems Administrator: Jan. 2009- April 2009
• Managed the exchange mail system and windows server 2003 platform.
Languages
Arabic (native)
English (fluent)
Achievements & Certifications
“Best Social Skills Employee”, OQYANA real estate, Dubai Arabian Travel Market, 2007
Cheapest price scheme proposal for ALSeedawi IT infrastructure, 2006
Microsoft® Certified Technology Specialist (MCTS), 2011
ADGAS Unified Communications Training, 2011 (ADGAS)
MS 6425B: Configuring and Troubleshooting Windows Server 2008 Active Directory Training
MS 5049: Managing Messaging Security Using Microsoft Exchange Server 2007 (New Horizons)
MS 5050: Recovering Messaging Servers and DB’s Using Microsoft Exchange Server 2007
MS 5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007 (New Horizons)
ADGAS Infrastructure drawing in one Microsoft Visio diagram layout
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