Belal S. Moussa

****, *** *****, ***

(971-**-*******

qqk74y@r.postjobfree.com

Education

• IBT COLLEGE – TORONTO, CANADA

MCSE diploma, 2009

• AMERICAN UNIVERSITY IN DUBAI – DUBAI, UAE

Bachelor of IT Systems/Networks + Business Management, 2008

(Double major degree including 2 years of concentrated IT and 2 years of Business Management)

• SHARJAH ENGLISH PUBLIC SCHOOL – SHARJAH, UAE

High School diploma, English curriculum section, 2003

Objective

An energetic and motivated person, looking further to work for a well-known or a multinational company that focuses on creativity and making ideas come true. My skills circulate around product management, quality control, real estate market, and automobile industry. I aim to find a nice job in Dubai; a job that builds me up in terms of career map. I’m a very ambitious person; who’s willing to continue the studying and learning process forever to grow my skills more and more. All I need is a place that motivates me to walk-out the extra mile; and pushes me to work further.

Professional Experience

ADGAS HeadQuarters - Abu Dhabi, UAE

Senior IT Systems/Operations Engineer: March 2011 - Current

• Administered Windows Server 2003 and Active directory users & computers.

• Supervised audits and delivered accurate information of ADGAS assets and data.

• Took charge of Backup operations “Symantic NetApp Backup System” on DELL backup library.

• Applied Microsoft Exchange best practices and did new users mailbox creation, and user changes when needed. In addition to address lists and global catalogue updates.

• Repaired WindowsXp user related issues.

• Ensured stability of network resources such network printers and file sharing.

• Fixed hardware and software issues of any kind.

• Helped with vendors visits and procurement processes of IT.

• Installed servers in rack and configured some of their settings.

• Troubleshooted printers software and hardware, and also changed many parts of them when needed.

• Added users and configured BMC remedy users, pemissions, and group roles (ITSM).

• Managed Microsoft Lync 2010 implementation and helped in enhancing it.

• Assisted in the migration processes of different OS and softwares.

• Suggested different solution for various needs where too many were for the security team.

• Configured new servers RAID level, new servers, SAN and NAS storage settings.

• Used different reports for auditing users, assets and computers.

• Reported issues and hazardous viruses using Symantec Endpoint Protection software solution.

• Supported blackberry and iphone firmware flashing.

• Wrote many technical proposals and projects in different areas: storage, security, and networks.

Department of Transport - Abu Dhabi, UAE

IT Support Executive: Jan. 2011-Feb. 2011

• Maintained and resolves printers issues, changed printers cartridges, toners, and drum kits.

• Supported Avaya voip telephone users.

• Activated blackberry users data package, in addition to configuring devices on BB server.

• Troubleshooted windows problem by re-imaging, backup, and restore.

• Installed applications, firmware, and email configuration for iphone 3G

• Configured exchange email on phones, and outlook.

• Coordinated IT hardware needs for users onsite and offsite.

SLB Technologies - Dubai, UAE

IT Analyst, Onsite support, & Global support: Dec. 2009-April 2010

• Provided first level contact with business users, handling incidents as required after obtaining details pertaining to the problem from the business user when required.

• Provided onsite support to troubleshoot any problem that occurs with onsite employees; like mobile services, remote access to company resources, and Wi-Fi issues.

• Resolved first level technical problems related to all business applications existing in the company such as MS Exchange, IE, Security, Active Directory, LAN/WAN, VPN, HP Radia, Cisco IPCC or Equivalent, MS Office skills, general desktop and isolated software related issues.

• Researched and resolved caller inquiries by utilizing established procedures, user manuals, accessed on-line applications, & interacted with internal and external support groups.

• Supported applications, firmware, and email configuration for iphone 3G and blackberry devices.

Lamborghini Service Centre - Dubai, UAE

Internship: May 2009-July 2009

• Sales advisor, store keeper, and IT support. I worked in Ms. Dynamics Great Plains where I dealt with warranties, finance, service quality, and other entities related to automotive industry.

Capital Hill Financial Brokers & Real Estate - Dubai, UAE

IT Systems Administrator: Jan. 2009- April 2009

• Managed the exchange mail system and windows server 2003 platform.

Languages

Arabic (native)

English (fluent)

Achievements & Certifications

“Best Social Skills Employee”, OQYANA real estate, Dubai Arabian Travel Market, 2007

Cheapest price scheme proposal for ALSeedawi IT infrastructure, 2006

Microsoft® Certified Technology Specialist (MCTS), 2011

ADGAS Unified Communications Training, 2011 (ADGAS)

MS 6425B: Configuring and Troubleshooting Windows Server 2008 Active Directory Training

MS 5049: Managing Messaging Security Using Microsoft Exchange Server 2007 (New Horizons)

MS 5050: Recovering Messaging Servers and DB’s Using Microsoft Exchange Server 2007

MS 5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007 (New Horizons)

ADGAS Infrastructure drawing in one Microsoft Visio diagram layout

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