Customer Service Manager

Jennifer Laucella

***- ** *** ******

Whitestone, NY 11357

Home phone: (718) 746 - 4410

Cell phone: (718) 308 – 1089

*********@*****.***

Objective To obtain entry-level work experience

Education Queens College, City University of New York

Bachelor Degree, graduated February 2010

Major: Economics

Queensborough Community College

Associate Degree, graduated January 2005

Major: Liberal Arts and Science

Strengths Problem Solver, Computer Savvy, Detail-Oriented, Energetic, Dedicated, Organized, Friendly, Self-Starter, Muti-Tasker, Team Player, Hard Worker

Experiences

11/00-Present Waldbaum’s, Whitestone, NY

Front-End Head Cashier

• Assisting the front-end manager and maintaining customer service

• Responsible for ensuring the store's front-end activities where other cashiers are working

• Performing daily operations of the business and monetary transaction

• Audit each register before each cashier to reinforce companies’ internal controls

• Make certain fellow cashiers follow company’s procedures and work efficiently

• Train and manage cashiers to ensure perfection in their productivity

• Deal professionally and tactfully with customer concerns and inquires

• Direct telephone calls to fellow coworker and departments

• Operate and maintain various computers and machines

Skills Microsoft Office, including Word, Excel, Power Point, SPSS, Public Speaking, Excellent Math Skills, Internet Explorer, Email

Reference Lisa Smith 718-***-****

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