Manager Training

SUMMARY

Proven track record for setting new and higher standards, as well as developing team dynamics.

Want to take your team to the next level?

It starts right here.

MILITARY EXPERIENCE

Honorably Discharged from US Army (05/1998 – 05/2006)

Non-Commissioned Officer (NCO) - Infantry

Primary Leadership Development Course (PLDC)

Combat Lifesavers Course

Armed Forces Expeditionary Medal

Multiple Expert Marksmanship Badges, Army Commendation Medal, Army Achievement Medal, Army Good Conduct Medals

EDUCATION

American InterContinental University Hoffman Estates, IL

Master of Business Administration – Marketing (3.0 GPA) 2011

Bachelor of Business Administration - Project Management 2010

TRAINING

Advanced Access & Excel Class – San Juan Community College 02/2011

Blood-borne pathogens/CPR First Aid Training 09/2009

PROFESSIONAL CERTIFICATES

Louisiana Resident Producer License (Life) Ex. 12/2012

New Mexico Non-Resident Producer License (Life Excluding Health) N/D

AWARDS

Certificate of Appreciation – ConocoPhillips – San Juan Business Unit – for streamlining processes to ensure timely updates in SAP to meet a 6-day deadline: 06/2011

Cash Award – ConocoPhillips – San Juan Business Unit – for providing medical assistance to a fellow employee during a real-life emergency: 02/2011

Certificate of Appreciation – ConocoPhillips - San Juan Business Unit – for improving an existing process, realizing a significant time savings for the entire team: 01/2011

Variable Cash Incentive Program award of 150% for Exemplary performance for 2010

Variable Cash Incentive Program award of 110% for Exemplary performance for the following years: 2008, 2009

Cash Incentive Bonus for outstanding performance of duties for the following years:

2004, 2005, 2006, 2007

EMPLOYMENT HISTORY

Employer: Tipitina’s (Uptown & F.Q. Venue) New Orleans, LA

Title Bar Manager & Lead Bar Back 01/2012 – Present

Supervisor: Nancy Romano – General Manager

Phone: 504-***-****

Sets good examples for staff in regards to punctuality, attendance, attitude, and hygiene. Trains new staff in methods and procedures, promotes and practices relevant health, safety, and fire safety standards. Assesses training needs and provides relevant training, and holds regular departmental meetings. Carries out the ordering of supplies as necessary; communicates regularly and efficiently with general manager and shift supervisors. Constantly strives to improve the standards of hygiene and service throughout the bar. Maintains and/or implements new efficient and effective work methods, ensures that all deliveries are checked in correctly and that all relevant delivery documents and invoices are correct, ensures all services delivered within the bar operation are being charged for correctly by continually monitoring three beverage stock items per week and communicating any shortages to the general manager. Works to satisfy all customer requirements by ensuring that the service is constantly maintained at a consistently high standard with particular focus on regular clientele at Tipitina’s.

Employment Gap September 2011 – December 2011

Concentrating on finishing the education program I was enrolled in,

as well as relocating my family to southern Louisiana.

Employer: ConocoPhillips Co. Farmington, NM

Title Planner/Scheduler Technician 06/2010 – 08/2011

Department: Planning and Scheduling Group

Supervisor: Rayna Flores -

Supervisor SAP Ops & Maintenance

Phone: 505-***-****

Participates as a key member of the San Juan Business Unit's Planning and Scheduling group in implementing and maintaining the SAP PM notification/work order process into the BU's numerous operational groups through continuous process improvement and metric tracking. As a technician, training within the SAP PM module is a significant focus to gain a working knowledge of SAP navigation, functional locations, equipment structure, planned and preventive maintenance (PPM) plans, corrective maintenance (CM) orders, and work order process flow.

Title Stakeholder Engagement Technician 05/2009 – 06/2010

Department: Stakeholder Relations and Regulatory Compliance Department

Supervisor: Sharon Zubrod –

Stakeholder Relations and Regulatory Compliance Manager

Phone: 505-***-****

Responsible for reviewing and analyzing engagement opportunities, developing messaging materials, evaluating and maintaining stakeholder contact lists and participating in city and county meetings and other stakeholder forums, as needed, throughout the State of New Mexico; Provides medical first aid as a first responder on the Medical Response Team.

Title Regulatory Technician 08/2008 – 05/2009

Department Regulatory Compliance Department

Supervisor: Sharon Zubrod –

Stakeholder Relations and Regulatory Compliance Manager

Phone: 505-***-****

Completes government documents for reporting company activities in a timely manor to government agencies; Works as part of a team ensuring regulatory compliance and permitting; Supports company development by ensuring permits and documentation is in place according to state and federal regulations. On a daily bases uses Microsoft software, and Outlook, as well as several other computer applications; Works without direct supervision, with directional guidance from supervisor; is an active team member within the Regulatory department; Through support from team members developed a written standard procedure for the regulatory department supporting the training and consistency of agency reporting; Provides medical first aid as a first responder on the Medical Response Team.

Employer: Directorate of Law Enforcement and Security at Pueblo Chemical Depot Pueblo, CO

Title Chemical Area Security Guard (SRT) 12/2002 – 11/2007

GS-0085-06

Supervisor: Capt. Baca

Phone: 719-***-****

Protects items of critical importance to the nation such as chemicals, special ammunition areas, and classified documents/plans, against danger of destruction, theft, sabotage, espionage, and armed intrusion; Controls admissions and departures of persons and material; Ensures that visitors are properly escorted at all times when within the restricted area; Alertly observes situations affecting security. Immediately investigates to assess, determine the cause of, and promptly institute emergency procedures to cope with situations affecting security; Exercises courtesy and diplomacy in challenging persons within the area, employing prescribed measured responses, is firm in overcoming and restraining suspicious persons as well as those who actually cause the emergency; As conditions demand, effects calm and orderly evacuation of personal and/or materials from hazardous or insecure areas; Performs check of every security area at regular intervals through the use of CCTV monitoring as well as foot and vehicle patrols; Provides oral and written reports to reflect normal and abnormal occurrences during tour of duty and corrective action taken; Held a Secret Security Clearance; part of the Drug Abuse Testing Program; on an Unaccompanied access list; Weapons Qualification Course Marksmanship Instructor and Range Safety Officer.

Title Training Instructor (Security) 02/2007 – 08/2007

GS-1712-09

Supervisor: William Woolman

Phone: 719-***-****

Serves as a Training Instructor and subject matter expert performing instructional and training development work in the Directorate of Law Enforcement and Security, Pueblo Chemical Depot, CMA, AMC, Department of the Army, with the responsibility for managing the course materials for assigned blocks of instruction within all Law Enforcement/Security, and chemical subjects, training materials and training aids as needed, and conducting platform instruction; Provides practical exercises and examinations; Applies knowledge of the principles, practices, techniques and objectives of instruction and training, in the presentation of specific blocks of instruction; Prepares lesson plans and testing materials, and delivers

classroom instruction on investigations, crime scene processing, tactical deployment of response forces, bomb search procedures, apprehension of and processing of offenders, use of deadly force, and individual and crew served weapons proficiencies; Conducts the 80-hour security police course on a level equivalent to the undergraduate level; Maintains training records and individual certification files in accordance with the Army recordkeeping system; Conducts HAZMAT and HAZWOPER training and maintains such training records for oversight inspections; Serves as a weapons firing range safety officer; Prepares and maintains short and long-range training schedules to ensure compliance with recurring regulatory requirements; Composes routine and non-technical correspondence; Maintains adequate supply of all required training forms and expendable office property; Uses automated computer programs to accomplish functional tasks and job.

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