Customer Service Assistant

Sarah Elizabeth Murphy

***** **** ****, ***. #****, Dallas, TX 75252 Phone 972-***-****

E-mail *****.********@*****.***

Objective:

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Experienced Legal Assistant with excellent administrative support and client relation skills seeking a position within a corporate legal department or a firm where a working knowledge of legal terminology, general law and procedures pertaining to the following case types will be fully utilized and expanded: Debt Collection, Business Litigation, Landlord/Tenant Disputes, Bankruptcy, Construction Liens, Foreclosures, and TRO/Injunctions.

Skills/Experience:

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Proficiency in Windows XP and Vista; MS Office (Word, Excel, Power Point, Access, Outlook); Amicus, MS Works; Publisher; and Printshop.

• Outstanding organizational skills,

• excellent grammar, spelling, and word processing

• Excellent at scheduling and creating detailed calendars

• High degree of dependability

• Excellent communication skills

• Can work alone or in a group setting

• Effective trainer for new employees

• Type 75 wpm

Work History:

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Darrell W. Cook & Associates – Legal Assistant 9/2008 – 7-2010

Duties include providing litigation support to five in house staff litigation counsel, processing mail, typing and filing correspondence and preparing legal pleadings, drafting discovery production projects, complex calendaring, setting appointments, contacting opposing counsel, court personnel and clients, scheduling depositions, mediations, etc., organizing travel arrangements, providing support to other administrative assistants, and extensive internet research (i.e. various county courthouses, case law look-up, and inquiry of court records).

Richland College (Health Professions Department) - Office Assistant 8/2006-5/2007

Duties included providing office support for four Richland College Professors, creating a new filing system for prospective, new, and current students, producing and updating database for new and current students, designed basic documents, contacting current and pass students, and proofing reports, essays, summaries, etc.

Steak and Ale Restaurant – Shift Leader and Coordinator, Supervisor, and Trainer 6/2004-6/2008

Duties included assisting guests and providing satisfactory and exceptional service, trained and mentored new and current employees, managed the restaurant inventory, supervised the bar/restaurant, source vendors and negotiate inventory costs, develop advertising strategies, implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, and check-lists, and configured server station charts to assure a high degree of cost-efficient customer service, focused on customer problem-identification and resolution.

Education:

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University of Phoenix Bachelor’s Degree in Business Current

Richland Community College Associate’s Degree in Arts 8/2004-12/2008

Happy Hill Farm Academy High School Diploma 8/2000-5/2004

References available upon request

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