Housekeeping or F&B Supervisor or Manager

OBJECTIVE:

To obtain a position with and organization which will utilize my extensive skills, knowledge, and success in customer service, while offering opportunities for advancement and growth.

SKILLS:

Visual One MICROS Open Table

HOTSOS Agilysys Microsoft Office

FIDELIO INNCOM Calcmenu

ADP

CERTIFICATIONS:

Servsafe (UK) BASSET

Serving it Right (Canada, UK) WSET (in progress)

LANGUAGES:

Fluent

English

Korean

PREVIOUS EMPLOYMENT:

Elysian Hotel Chicago, Illinois

Management in Training August 2010 – August 2011

Housekeeping

Accountable for daily operations and overseeing 188 rooms and 40 staff in the housekeeping department. Support the housekeeping managers and the Executive Housekeeper with administrative duties, inventory, safety regulations, scheduling, and training of staff. Uphold company Core Values and ensure AAA 5 Diamond & Mobile and FORBES standards are followed

Food & Beverage

Accountable for daily operations and overseeing Balsan (restaurant) and Bernards (bar). Support the managers and the general manager ranging from inventory of liquor, safety regulations, and training of staff.

Elysian Hotel Chicago, Illinois

Head Housekeeping Coordinator September 2010 – April 2011

Assisted the Executive Housekeeper and manager in daily operations of the housekeeping department. Responsibilities ranged from allocating assignments for the housekeepers, delegating guest requests to supplies inventory. Met with VIP clients to ensure their particular needs and expectations were met or exceeded. Trained housekeeping coordinators in daily operations, safety regulations, and how to interact with the guest.

Victoria Hotel Hoi An Hoi An, Vietnam

Management in Training January 2009 – July 2009

Trained and learned how to manage the different F&B outlets in the hotel. Prepared the monthly budget and inventory of the F&B department as well as trained staff on the different fundamentals of guest interaction. Prepared BEO’s and resume for groups and events for the hotel F&B outlets.

Les Roches School of Hotel Management Bluche, Switzerland

Internship January 2008 – June 2008

Rotated through the schools F&B outlets and kitchen. Responsibilities included preparing and checking daily requisitions and inventory, managing the kitchen office, to instructing students on basic kitchen operations.

Hotel Solsana Gstaad, Switzerland

Intern June 2006 – December 2006

Worked in the hotel’s main restaurant outlet. Prepared the breakfast buffets and for daily service, as well for events. Trained in basic wine knowledge and aperitifs. Responsible for special guest dietary restrictions and needs.

EDUCATION:

Kendall College Chicago, Illinois

Bachelors in Hospitality Management September 2009 – June 2010

Les Roches School of Hotel Management Bluche, Switzerland

SHA Diploma in Hotel Management January 2006 – December 2008

Langara College Vancouver, BC

September 2003 – June 2004

Handsworth Secondary North Vancouver, BC

High school September 1997 – June 2001

REFERENCES:

Kathryn Day Elysian Hotel

Director of Hotel Services ****@*************.***

Maria Unzueta Elysian Hotel

Executive Housekeeper ********@*************.***

Tommy Lokovicic

Elysian Hotel

General Manager of Balsan and IRD **********@*************.***

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