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Customer Service Project

Location:
Holland, OH, 43528
Posted:
September 09, 2010

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Resume:

JAMES N. BIDDLE

PO Box **** Holland, OH *****

***** ********** **. **********, ** 43571

Cell 419-***-**** qpuyco@r.postjobfree.com

EDUCATION

BA -Psychology -Lourdes College, Sylvania, Ohio 2006

PROFESSIONAL DEVELOPMENT SKILLS

• Windows, Linux & AS400 OS, MS Office, Lotus Notes

• SAP, QAD Mfg/Pro, SSD MS-8 ERP & Barcodes

• Knowledge of BOM's and ECN's

• Daimler-Chrysler SPIN System

• Tier 1 and Tier 2 Experience, EDCAT (blueprints)

• Product Focused Cells & Kaizen

• QS:9000, ISO:9001, and TS16949, Hazmat Training

PROFESSIONAL EXPERIENCE

SCHINDLER ELEVATOR CORPORATION Holland, OH

Scheduler/Planner/Buyer 2008 - 2010

• Plan production schedules for all assemblies and purchased parts for timely delivery.

• Plan, schedule, and expedite inventory production material.

• Process engineering releases, and maintain material masters and bill of materials.

• Coordinate with other departments regarding product requirements and the status of factory order movement and purchased parts.

Project Coordinator (Single point of contact for the job site) 2007 – 2008

• Coordinate and monitor all aspects of individual modernization projects to ensure the purchasing, staging, shipping, and delivery of all material to field operations customer are timely, cost-effective and accurate.

• Input activities and project schedule into SAP based on region and department requirements.

• Issue purchase orders based on project estimates and quotes, and verify accuracy of accounts payable invoices.

• Assisted in the implementation of a warranty program.

• Organized, cataloged, and facilitated the move of an 80K square foot warehouse to other facilities, 3rd party sources, and off site location. This included scheduling, loading, and offloading trucks.

CK TECHNOLOGIES, LLC Montpelier, OH 2005 - 2007

Material Specialist-Scheduler

• Established optimal production line schedules by balancing volumes and minimizing labor usage between presses, while achieving customer on-time delivery.

• Scheduled work/production orders and maintained MRP and QAD resources to plan.

• Maintained Kan-Ban Board to ensure plant personnel and the supply chain team were aware of scheduling and material requirements.

• Created, maintained, and distributed spreadsheet analysis as needed.

• Established best practices with multiple departments.

Biddle, James pg. 2

PRODUCT ACTION INTERNATIONAL, LLC. Toledo, OH 2003 - 2005

Location Supervisor

• Train employees on PAI and client procedures relevant to the project and safety.

• Write work instructions for each inspection project according to QS/ISO standards.

• Communicate with Customer Service regarding project status and changes in criteria.

• Motivate team members to ensure continuous flow and production quotas are met.

• Maintain and manage customer relationships through meetings and visits.

• Experience with plastic injection mold, metal stamping, and product focused cells.

DANA CORPORATION, Maumee, Ohio 1999 – 2001

eProcurement Catalog Specialist - Global Strategic Sourcing Team 2001

• Validated and maintained electronic catalogs Ariba Supplier Network.

• Qualified local suppliers for over 200 plant locations.

• Supported the Helpdesk with end user questions and issue resolution.

• Communicated supplier updates to all levels of the organization.

• Assisted with supplier relationship management in the U.S. and abroad.

• Worked with the supplier team on standardizing and improving catalog data criteria.

Buyer/Material Scheduler - Spicer Driveshaft Division Toledo, OH 1999 – 2001

• Responsible for buying, scheduling and expediting production components for an $18 MM manufacturing facility.

• Analyzed/updated inventory levels and projected usage reports.

• Issued purchase orders and RFQs.

• Coordinated incoming material with Freight Forwarder-Broker.

• Collaborated on a Kaizen Blitz team to reduce WIP, work area and production cost.

• Developed PowerPoint presentation of Kaizen Blitz process and results.

• Served as back up for Daimler-Chrysler SPIN system.

• Power user for Ariba Supplier Network to manage MRO costs.

Receiving/Warehouse Clerk - Spicer Driveshaft Division Toledo, OH 1999

• Unloaded and verified incoming production material and placed in stock utilizing FIFO.

• Supplied assembly lines and workstations to ensure uninterrupted production.

• Created bar code labels for all incoming material and move tickets.

• Performed periodic location audits to maintain accuracy of inventory locations and levels.



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