Account Management, Solutions Management, Project Management & Sales

CHAD GOODGION

**** ******** ***** • Fort Worth, Texas 76244

********@*****.*** • 214-***-****

SENIOR SOLUTION MANAGER

Strategic Account Planning • Relationship Management • Project Management

Dynamic, results-driven sales strategist with a 10+ year record of achievement and demonstrated success driving multimillion-dollar revenue growth while providing visionary sales and project leadership in highly competitive industries. Strong track record of securing clients and growing programs to increase market share. Aggressively builds new business, securing customer loyalty and forging strong relationships with external business partners. Exceptional mentor and coach; combine business acumen with innate leadership abilities to recruit, build, and retain top-performing teams.

Key Strengths and competencies:

• Program Growth Management

• New Product Launch

• Strategic Account Positioning

• Needs Assessment and Product Education

• Multimillion-dollar Negotiations

• Budget Administration / P&L Management

• Recruiting and Staffing Initiatives

• Staff Development Programs

• Team Leadership, Coaching and Mentoring

PROFESSIONAL EXPERIENCE

SPRINT NEXTEL CORPORATION, Irving, Texas

Manager, Custom Business E-commerce Solution and Sales (2007 to Present)

Design and implement new program to service Sprint’s highest valued clients by implementing custom solutions to support custom procurement needs.

Direct sales and business development functions, including new product roll-outs, strategic account management, customer relationship development, contract negotiations, and order fulfillment. Manage P&L and budget responsibilities. Conduct cross-functional team training, coaching, and mentoring. Lead project managers, business analysts, and development teams located throughout the U.S and India. Design, implement, and adjust various sales plans and website functionality, with a focus on being the primary distribution channel and fostering demand amongst Sprint’s highest value clients.

Selected Achievements:

• Responsible for creation and design of a new web start-up program that has resulted in an annual cost savings of greater than $2.5 Million.

• Implemented strategic account plans resulting in achieving 220% of plan.

• Developed strong, sustainable relationships with internal sales contacts and decision makers with Sprint’s highest valued clients.

INTELEMEDIA COMMUNICATIONS, INC., Plano, Texas

Strategic Account Manager (2006 – 2007)

Recruited to bring strategic account management experience to young start-up company to further grow existing accounts and bring in new logos.

Develop account plans utilizing a hunter approach to identify areas of opportunity to increase account performance and close additional sales opportunities to increase overall account revenue. Manage a project team of greater than 10 individual contributors to assure deliverables are being achieved on time and on budget with a focus on IVR and DRM.

Selected Achievements:

• Lead the highest growth team within the organization focused on Direct Response Marketing with a revenue increase of 150% year-over-year.

• Developed reorganization plans to streamline business process and increase productivity resulting in more focus on account growth to position the company for future growth.

• Identification of new opportunities within existing customer base that resulted in new unrealized revenue streams.

CELLSTAR CORPORATION, Coppell, Texas

Senior Account Manager (2005 – 2007)

Lead a team responsible for management of reverse logistics for insurance replacement business for largest revenue generating clients.

Manage forecasts to assure new and used inventory levels are available to assure the financial targets are being achieved. Responsible for hiring and mentoring of account managers and business analysts. Perform quarterly account reviews with clients to assure client objectives are being achieved.

Selected Achievements:

• Met or exceed all quotas throughout tenure; averaged more than $75 million in sales annually.

• Implemented sales plans for new and existing customers to identify revenue streams that resulted in a year-over-year 40% increase in revenue.

• Developed relationships with key account contacts that resulted in additional revenue streams in different product categories.

NEXTEL COMMUNICATIONS, INC., Carrollton, Texas

Business Development Manager (2000 – 2005)

Work with direct and indirect channels to penetrate and grow assigned customer base.

Synchronizes the daily efforts of the Corporate Account Manager, local sales team, customer care, modifications/adjustments, and billing/collections to maintain a high level of customer satisfaction. Assists with training local sales teams and Corporate Account Representatives on corporate account processes and procedures. Acts as the liaison with local sales teams and Corporate Account Representatives to provide a general understanding and adherence on corporate account processes and procedures.

Selected Achievements:

• Uncover additional revenue growth opportunities in assigned customer base by selling data solutions resulting in a year-over-year growth of 40%.

• Increase customer loyalty by focusing on data solutions that increased client productivity resulting in a churn rate less than 1.5%.

EDUCATION AND CREDENTIALS

Master of Business Administration (MBA) • WESTERN GOVERNORS UNIVERSITY

Salt Lake City, Utah

Bachelor of Business Administration (BBA) • AMERICAN INTERCONTINENTAL UNIVERSITY

Buckhead, Georgia

Professional Development

Project Management Professional (PMP) • PROJECT MANAGEMENT INSTITUTE (PMI)

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