Jennifer “Jen” Klingensmith

*** *. ***** **. | Olathe, KS 66061-3319

Tel: 913-***-**** | E-mail: qpoa7b@r.postjobfree.com | Twitter: @roadmapwarrior

Qualifications

EXPERIENCE: product management (product strategy, technical product management, product marketing), market research , systems design/analysis, business analysis, requirements/specifications documentation, UI design , consumer technical publications, help documentation, magazine writing/publishing/editing, graphic design/editing, Web design/maintenance, database design/management, digital logic, DTC marketing, pharmaceutical sales & marketing

CERTIFICATIONS: Pragmatic Marketing Certified (PMC) Product Manager, Microcomputer Programmer/Analyst

APPLICATIONS: Microsoft Office, Adobe Creative Suite, Adobe Online Marketing Suite, Dreamweaver, RoboHelp

OPERATING SYSTEMS: Windows, DOS, Unix, Linux, Apple iOS

DATABASE SYSTEMS: MS Access, SQL

PROGRAMMING LANGUAGES: C/C++, ASP.NET, Java, HTML, JavaScript, SQL

Work experience

02/09-PRESENT PRODUCT MANAGER, PMC | INTOUCH SOLUTIONS

• Serving as company’s only Product Manager, responsible for overseeing four products in various stages of their life cycles as well as establishing a Product Management practice in the organization

• Duties include driving product strategy for a portfolio of four products (including social media, search, and sales enablement focuses), performing technical product management tasks (competitive analyses, product roadmaps, feasibility assessments, requirements writing, release planning, and usability testing), working with Business Development staff for public marketing efforts (press releases, website launches, event support), training internal staff on new products, meeting regularly with company subject matter experts for innovation and insights, establishing product support procedures, engaging in client calls and onsite visits, working with legal staff for product contracts as well as intellectual property protection, and supporting product implementations

• Attended eyeForPharma conference 2010, CBI’s Social Media for Pharma conference 2011, CBI’s Specialty Sales Models conference 2011, and Rocky Mountain Product Camp 2011

• Assisted in landing the industry’s largest company (globally) as a new client

PRODUCT MANAGER/BUSINESS ANALYST

• Designed public and private Web applications for pharmaceutical companies

• Duties included performing product management activities for modular applications, determining business and marketing needs for clients and how to relate those needs to Web applications, designing functionality and data transfer processes, enforcing industry standard practices for Web application design and user experience, contributing to client RFP responses, and assisting in defining the role of the Business Analysts within the company

• Designed the first three mobile-optimized sites in the company’s history

• Served as interim UX specialist, training staff members on usability principles & leading the company’s first UX-only project (incl. UI design, information architecture changes, protocol design, and user testing)

• Attended Nielsen/Norman Group’s Usability Week 2009

• Contributed an article on segmentation to the company’s monthly client newsletter

11/08-01/09 BUSINESS SYSTEMS ANALYST (CONTRACT) | VML, INC.

• Gathered requirements and proposed system designs to two major global brands for international projects

• Duties included analyzing client Web applications, user and consumer processes, determining business and functional needs for a global digital asset management system, participating in both domestic and international travel to meet with users and vendors, analyzing monetary and personnel costs of multiple systems, and producing a roadmap of suggested system and process changes

03/07-11/08 PRODUCT MANAGER | LAGARDE INC.

• Planned product strategies for two products to meet e-commerce market needs

• Duties included gathering market needs, managing the product roadmap, setting prices and service levels, analyzing operational processes related to new products, defining target market segments, generating leads, attending and assisting at trade shows, overseeing business and functional requirement definition, and creating partnerships with third party vendors

• Attended the Pragmatic Marketing “Practical Product Management + Requirements That Work” seminar and received Pragmatic Marketing Certified (PMC) certification status with an “A” exam score

BUSINESS ANALYST (PRODUCT MANAGEMENT)

• Determined functionality needs and defined solutions for a new enterprise-level e-commerce platform and related module features

• Duties included researching the e-commerce market, performing competitive analyses, prioritizing future features, creating documentation for multiple phases of the development lifecycle, establishing usability and functionality standards for the application, assisting in quality assurance testing, creating product demos and user materials, and certifying application builds for beta release

02/06-03/07 BUSINESS ANALYST (PRODUCT MANAGEMENT) | FREIGHTQUOTE.COM

• Worked closely with company executives, management personnel, subject matter experts, and technical staff to plan IT projects

• Duties included doing research, drafting project proposals, gathering requirements, documenting business and technical requirements, designing UI for Web applications, training users on new products, assisting in testing of new products, migrating acquired companies' systems onto the Freightquote.com system platform, and developing procedural and process standards for the company

06/96-PRESENT AMERICAN SIGN LANGUAGE INTERPRETER | FREE-LANCE [REGISTERED IN KANSAS]

Education

FALL 00-FALL 05 UNIVERSITY OF KANSAS | LAWRENCE, KS & OVERLAND PARK, KS

Majored in Literature, Language, & Writing and Computer Science

• Completed Bachelor of General Studies degree in Fall 2005

• Former Editor-in-Chief/Writer for the Kansas Engineer magazine

SPRING 03-FALL 03 JOHNSON COUNTY COMMUNITY COLLEGE | OVERLAND PARK, KS (DEAN'S LIST)

Completed Microcomputer Programmer/Analyst certification in Fall 2003

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