Customer Service Management
Resume:
ANTANEA S. JOHNSON
Security Colorado 80911
MAY2005-2011
OBJECTIVE: A position where my skills and abilities will be utilized to achieve company and personal goals, with the opportunity fir job advancement.
PERFESSIONAL EXSPERIENCE:
Brand New Renovations Company, moterey California Dec-2005-2007 RECEPTIONIST:
In direct support of all the bosses operations, scheduling appointments management and travel arrangements, screening incoming calls.
Checking emails, sending emails, reviewing documentation, doing basic research, Scheduling reservations.
Booked travel and meetings, Attended Management meetings, dealing with HR issues, Helped with date time and diary management.
ARM, Colorado Springs,co July-2007-2009
CUSTOMER SERVICE:
Handled service inquires for our valued internal and external customers.
Reviewed accounts to apply options, product sell, and Rate changes and balance transfer to generate revenue.
Incorporated customer expectations to fulfill special request to ensure satisfaction
SENIOR COLLECTOR:
Experienced with multiple products and stages of delinquency to include recovery, utilizing problem solving, negotiations and coaching skills.
Arranged and collected payments on accounts 90-180 days delinquent.
Identifying customer concerns, created solutions and negotiated payments.
Performed productively in a fast pace environment.
Achieved top performer status, individual and at team level in collections.
COMPUTER SKILLS:
Internet applications
Data process
Microsoft word
Windows
Excel
FIRSTSOURCE ADVANTAGE.LLC JUNE-2009-PRESENT
SENIOR COLLECTOR
Responsible for collecting debts owed to various creditors
Setting up payment arrangements for accounts 2-3 years delinquent
Ability to negotiate with attorneys, settlement companies, due to death, loss of employment and company change of location.
Finding possible financial resources though credit reports
Using skip tracing abilities throughout the u.s.
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