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Customer Service Management

Location:
Colorado Springs, Colorado, 80916, United States
Salary:
11.00
Posted:
March 31, 2011

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ANTANEA S. JOHNSON

**** ******** **

Security Colorado 80911

(719) ***-****

MAY2005-2011

OBJECTIVE: A position where my skills and abilities will be utilized to achieve company and personal goals, with the opportunity fir job advancement.

PERFESSIONAL EXSPERIENCE:

Brand New Renovations Company, moterey California Dec-2005-2007 RECEPTIONIST:

In direct support of all the bosses operations, scheduling appointments management and travel arrangements, screening incoming calls.

Checking emails, sending emails, reviewing documentation, doing basic research, Scheduling reservations.

Booked travel and meetings, Attended Management meetings, dealing with HR issues, Helped with date time and diary management.

ARM, Colorado Springs,co July-2007-2009

CUSTOMER SERVICE:

Handled service inquires for our valued internal and external customers.

Reviewed accounts to apply options, product sell, and Rate changes and balance transfer to generate revenue.

Incorporated customer expectations to fulfill special request to ensure satisfaction

SENIOR COLLECTOR:

Experienced with multiple products and stages of delinquency to include recovery, utilizing problem solving, negotiations and coaching skills.

Arranged and collected payments on accounts 90-180 days delinquent.

Identifying customer concerns, created solutions and negotiated payments.

Performed productively in a fast pace environment.

Achieved top performer status, individual and at team level in collections.

COMPUTER SKILLS:

Internet applications

Data process

Microsoft word

Windows

Excel

FIRSTSOURCE ADVANTAGE.LLC JUNE-2009-PRESENT

SENIOR COLLECTOR

Responsible for collecting debts owed to various creditors

Setting up payment arrangements for accounts 2-3 years delinquent

Ability to negotiate with attorneys, settlement companies, due to death, loss of employment and company change of location.

Finding possible financial resources though credit reports

Using skip tracing abilities throughout the u.s.



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