Customer Service Engineer
Resume:
Jose Francisco Encarnacion Sanchez
Cordova #**
Moca. Espaillat, Dominican Republic
Mobile Phone: 1-829-***-****
Secondary Phone: 1-809-***-****
E-mail: *******@*****.***
________________________________________
OBJECTIVE
My immediate plans are to move to Canada and get a job where I can apply my skills, knowledge and experience.
My work experience goes from having worked as a manufacturing engineer for a multinational corporation to have developed and owned two different types of businesses (Restaurant and food management and electrical services).
In my next job I hope to apply all my knowledge and experience in finding solutions to problems and situations that arise in the day to day work. I also hope to put at the disposal of my employer my over fifteen years of experience in managing over twenty-five employees in a business of food processing.
It is my goal to acquire a new life experience, expand and update my knowledge as much as possible.
Finally, it's my desire and my family also live in an organized country that respects human rights of every person and contribute to the strengthening of that society.
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WORK EXPERIENCE
General Manager
April 1996 - present
Pizzeria y Reposteria Encarnacion SRL | Moca, Espaillat . Dominican Republic.
Restaurant/Food Services
Establish and develop a small company since its inception. Coordinate and manage all operations and keep leading the local market in the area of pizzeria.
In the administration of this business, my duties range from: payroll management, tax, recruitment of human resources, work assignments and duties and supervision of more than twenty-five employees, infrastructure and equipment maintenance, advertising, public relations, customer service to the co-ordination of production, quality and development of new products and services.
People Management, Team Player, Providing Customer Service, Communication Skills, Skill in the use of Microsoft Windows, Excel, Word, etc.., Ability to work in a computer environment.
Electrical and Electronics Engineering, Other
June 1993 - present
Self employed job | Moca, Espaillat . Dominican Republic.
Energy and Utilities
Since my graduation as an engineer in electronics, I have been doing freelance work for companies and individuals in the area of power generation and electrical solutions.
Electrical installations of residential and small industries. Purchase, sale, installation, maintenance and repair of power plants, power converters, batteries, solar panels, chargers and battery charge regulators, voltage stabilizers, electric gates, air conditioning and so on.
Providing Customer Service, Problem Solving, Communication Skills.
Manufacturing Engineer
April 1994 - April 1996
Cutler-Hammer, Eaton Corporation | Santo Domingo, Distrito Nacional . Dominican Republic.
Manufacturing - Other
Manufacturing engineer in a production line for the assembly of GFCB (Ground Fault Circuit Breakers).
I learned to work in a corporate environment, where all processes were predetermined. My function was to supply the production engineer all the tools and machinery for all workstations required for the assembly of different models of the same product. Set the lay out of the assembly line, calculate the assembly time, number of workstations and finished product testing. Also, follow the specifications of product design, implement any changes ordered by the designers of the product and suggest possible changes in the manufacturing process to improve the quality of the final product.
During this period, I could expand my experience of working in a fast paced environment and expand my knowledge of working with a corporate team.
Problem Solving, Communication Skills, Team Player, Project Management, Skill in the use of Microsoft Windows, Excel, Word, etc.., Ability to work in a computer environment.
Electrical Maintenance Supervisor
January 1994 - April 1994
Mocarea Industrial | Moca, Espaillat . Dominican Republic
Clothing and Textile Manufacturing
It was my first work experience. Lasted three months. I learned to monitor and ensure the collaboration of a team under pressure and find the solution to all electrical needs that arise in a manufacturing plant.
By moving, installing, enlarging or shortening production lines dedicated to the preparation of baseball caps. Supplying the correct voltage to the machinery, the proper lighting and repair or replace any faulty electrical device. Also, assigning and checking the work of each team member under my supervision.
Problem Solving, Communication Skills, Team work,
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EDUCATION
Bachelor's Degree, Electronics Engineering,
August 1986 - June 1993
Pontificia Universidad Catolica Madre y Maestra | Santiago. Dominican Republic
The first year was devoted to general studies. From the second year I decided to pursue a career in electronic engineering. While studying, I joined different groups of students in sports, music, acting and youth ministry.
Some College Coursework Completed, English Language,
August 1987 - March 1990
Centro Cultural Dominico Americano | Santiago.Dominican Republic
For three years, while my college, I was learning the English language in an American Institute.This allowed me to achieve an acceptable level of proficiency in English
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LANGUAGES
English Advanced
(IELTS test Score 7.0 in General Training)
French Beginner
Spanish Fluent
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REFERENCES
Jose Ramon Vasquez Gil
Owner & President, New York Tech Industries, Inc.
****.*******@*********.***
Professional
Otto Justo Kunhardt
Senior Director of Quality, Napco Security Systems, Inc.
*****.****@*******.***.**
Professional
Kerwin Pimentel
Supplying Chain Manager, Eaton Corporation.
**************@***********.***
Professional
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