Customer Service High School
Resume:
Kayleigh N. Rogers
Grand Rapids, MI 49504
**************@*****.***
Objective
Conscientious individual with related experience and training is seeking to be an asset to your company, who will meet your customers’ service needs in a professional and friendly way.
Summary
Developed and implemented a filing system for an insurance agency including monitoring and continuously improving the system over time; possess accurate cash handling, customer service, and trustworthiness as a cashier/employee; used creative and effective communication to advertise for Forrest Hills Inn bar and restaurant in order to draw in customers.
Qualifications
• Customer service oriented individual with customer service experience.
• Computerized Banking course trained me in many ways including how to be proficient in all Microsoft office programs. They also trained me in cross-selling specifically related to banks.
• Posses accurate and efficient cash handling and trustworthiness as a cashier.
• Intelligent, can pick most things up very quickly, can work with little outside help but I also can work on a team very well.
Skills and Abilities
I truly have remarkable customer service skills, a great attitude, and a big smile at all times. I am reliable, punctual, energetic, a great multi-tasker, and a quick learner. I am very organized, working as a teller trained me to have a great memory; learning our guests names and recalling what they shared about themselves, and I am very self-motivated so I have no problem working with little supervision. However, I still work well with a team. I elected to take many art courses since childhood and minored in photography which trained my eye to be great at paying attention to detail. I have been trained as a Teller at the Lake Michigan Credit Union. I was one of the five people chosen to actually intern as a Teller because of my raw passion for customer service and ability to pick up the trade so quickly. I have had about year of experience working as a bartender and server. I also worked a little with an insurance company doing regurlar assitant jobs. I worked in fast food and customer service industry for a period of time and acquired many valuable customer service skills during that experience.
Training
• Ten-key average is 190spm
• Keyboarding average speed is 62wpm
• Had business training- doing side jobs at a small health insurance agency and took college courses.
• Trained on how to use Microsoft office tools efficiently and computers in general at Kent Career Technical Institute.
EMPLOYMENT HISTORY
Cashier
Boston Market 1/2010 – 06/2010
1558 28th St Wyoming, MI 49509
616-***-**** – 616-***-**** (Fax)
• Run Drive-thru when needed
• Greet/Serve customers in a friendly and very efficient manner
• Complete transactions accurately
• Clean dining area, cooks area, bathrooms, front food bar frequently throughout shift
• Count cash drawer at the beginning and end of shift
• Stock
• Prep food
• Set up if it’s a morning shift and take food area and dinning room apart during closing shift
Cocktail Waitress
Forest Hills Inn 04/2010 - 07/2010
4609 Cascade Rd SE Cascade, MI
My job was to use the squirrel system to serve our guests in an efficient and fun manor. I was responsible for greeting, serving drinks and food, the music playing in the bar, keeping guests happy and comfortable. I also was responsible for bringing new customers in, anyway possible; part of the marketing team, especially around the college campus.
• Greet Guests and serve then with a good attitude
• Cashier Duties
• Cleaning
• Opening and/or closing the restaurant and bar areas.
• Food prep
• Working behind the bar
Internship 08/2008-05/2009
Lake Michigan Credit Union - Kent Career Technical Center
1655 E. Beltline NE
Grand Rapids, MI 49525
Counted my drawer
Completed transactions accurately with customers using five-star motto
Recalculated my drawer, match with computer, and posted it
Count and strap money for the vault
EDUCATION
Diploma - General
Rockford High School, MI
Business Management/ Administration
Grand Rapids Community College, MI
Certificate - Computerized Banking
Kent Career Technical Center, MI
HONORS AND ACTIVITIES
• Won theatre competitions in junior high.
• Volunteered for community service on many occasions and church missions around the country.
• Was on student council in high school, also involved in many after school activities such as, the dance team, photography club, the year book committee, and more.
• Majoring in Business Management, minored in photography.
• Received my "letter" in High School for above average grades, Graduated with 4.0.
• Recieved perfect attendance several years in a row.
References
Tera Bertoia
1504 Colburn Ave.
Big Rapids, MI 49307
Brandon Lee
3736 Hilltop Ct.
Grand Rapids, MI 49525
Cindy McNeil
851 Monty Dr.
Rockford, MI 49341
Patricia Horter
9352 Marathon Dr
Howard City, MI 49503
Contact this candidate