Transportation Manager or Logistics Manager

THOMAS S. CURTIN

**** *** ****** **. ● Oakfield, Tennessee 38362 ● 731-***-**** (cell) 901-***-**** ● ********@*********.***

Expertise

Hands-on manager with proven leadership abilities and a genuine commitment to customer satisfaction. Extensive experience in warehouse management, receiving, material handling, domestic / international transportation, supply chain solutions, logistics, and freight payment. Excellent management and problem-solving skills, analytical, proactive, and service-oriented. Organized, detailed and thorough; excellent long and short range planning skills. Well-rounded performer committed to continued excellence.

Experience Highlights

KELLWOOD COMPANY – Rutherford, Tennessee 3 Years

Warehouse / Inventory Control Manager – Midwestern Region

• Utilized inventory management software system to review shipments that made our on time delivery rate 99% on time delivers.

• Provided supervision and structure to the team by clearly outlining each job function and expectations which allowed the team to meet all KPI’s.

• Initiated weekly managerial planning meetings with the warehouse managers, sourcing managers, and logistics staff which opened the lines of communication and helped us move freight to our customers 99% of the time on schedule.

• Managed and analyzed daily reports, work in process, customer satisfaction, inventory scheduling, and estimated ship dates that maximized on time deliveries that increased the on time customer delivery rate to 99%.

• Reviewed all transportation service contracts and provided staff with comprehensive rates that decreased invoice payment cycle time and decreased overpayments to transportation providers.

• Managed in accordance with customer satisfaction, safety, quality, environmental compliance, operational budget and operational service level commitments

Key Accomplishments:

• Managed $100 Million dollars in inventory with a 99% on time delivery rate to our customers.

• Reduced transportation budget by 10% due to previous experience working in the freight industry.

• Successfully managed a salaried staff where they earned 100% success rate in KPI’s.

• Designed a web-based site that was utilized by outside vendors to obtain our shipping requirements.

DHL Global Forwarding / Translink Shipping – Memphis, Tennessee 6 Years

Sales Manager

• Produced SOP’s for all new business and worked with customers and internal operations to decreased misapplied charges, invoice errors, and service failures which increased accurate billing, customer satisfaction, and customer retention.

• Ensured that operations invoiced all shipment files with in 48 hrs of delivery which decrease customer payment turn times and increase cash flow for the office.

• Produced long and short range business plans for the regional sales area that increased sales focus, visibility, and revenue for the office and company as a whole.

• Worked closely with importers, exporters, and domestic customers to increase compliance with government trade requirements and assisted customer in areas of growth.

• Work closely with importers, exporters and domestic shippers to ensure inventory was received on time and as scheduled which increased customer satisfaction.

THOMAS S. CURTIN – Page 2

• Assist importers to become compliant with U.S. Customs rules and regulations.

Key Accomplishments:

• Recognized as one of two sales persons in the central region for sales person of the year in 2007/2008.

• Initiated weekly sales meetings with operations that increased internal communication, customer retention, and increased new business.

• Nominated by my piers to attend the DHL leadership training in Dallas, Texas.

• Project leader for an account which ranks twenty-second in revenue in the United States, by enticing customer with solid I.T. solutions and program share of internal tracking system.

PANALPINA – Memphis, Tennessee 6 Years Total

Key-Account Manager 3 Years

• Personally acquired one of Panalpinas top revenue-producing accounts, bringing in over 750 containers a year.

• Recognized by management for excellent account management; promoted to Sales Manager with a substantial salary increase and bonus.

• Ensured proper payment of invoices by working with accounting department.

• Consistently developed new business and expand established accounts for air and ocean import/export.

• Build account relationships to increase sales and profitability for both the company and its accounts.

• Obtain new business through networking, cold calling and leads through customs liquidated entries.

• Additional duties include rate analysis, negotiations, sales projections and numerous sales reports.

Key Accomplishments:

• Has doubled the revenue of an existing key-account within six months of obtaining position.

• Significantly increased the customer base through dedication and first class customer service.

• Developed a P.O. driven tracking system for customers - integrating the customer, buyer, accounting, freight forwarder and vendor.

• Traveled to Asia with customer on buying trip. Visited Hong Kong warehouses and went to main land China to participate in the Canton Fair. Set up procedures with origin office to ensure customer received inventory according to predetermined requirements.

Shipping Manager – The Sharper Image (With Panalpina) 2 Years

• Elected by top management to be the in house shipping manager for the Sharper Image. In this role, I worked with the VP of product development, buyers, merchandisers, warehouse staff, and international manufacturers to coordinate inventory from overseas manufacturers and to make sure they were sent out of the DC located in Little Rock, AR.

• Worked with the merchandising group on all inventory packaging to ensure that the bar coding on master pack and consumer packaging for each new product was set up prior to the inventory being received in the DC.

• Participated in daily meetings with upper management to discuss and review my inventory report where corrective action plans were discussed and implemented based on the need of the company to meet customer delivery dates.

Key Accomplishments:

• Made sure that freight arrived in time to be sent to our customers as needed.

• Selected by management to work in the top account’s warehouse and to work with all levels of management to ensure that inventories were received on time and shipped on time based on customer order dates.

• Recognized by management for excellent account management; promoted to Sales Manager with a substantial salary increase and bonus.

• Ensured proper payment of invoices by working with upper management and corresponding accounting departments to insure that the invoice were accurate per the rates provided by freight providers.

THOMAS S. CURTIN – Page 3

Air Export Operations Manager (At Panalpina) 1 Year

• Managed all air export activities worldwide to include auditing invoices, setting up SOP’s, working with internal budget, training staff, and providing top notch customer service.

• Serviced over 30 small to medium accounts, including Seiman’s and ABB.

• Coordinated with airlines, truckers, and customers; coordinated with the overseas office to get freight customs cleared.

• Prepared daily documents including master and house airway bills, letters of credit, hazmat certificates and export declarations; trained and monitored activities of all new personnel.

Key Accomplishments:

• Managed Air Export department and grew the department substantially.

• Increased revenue and accounts by 20% during tenure.

• Provided a smooth transition from a satellite office to a full service freight forwarding office.

Education

UNIVERSITY OF NORTH TEXAS – Denton, Texas BBA in International Business

Computer Skills

Windows XP • MS Word • Excel • PowerPoint • Lotus 1-2-3 • NGC • DOS • AS-400 Warehouse Management System

Professional Associations

Memphis World Trade Club, Past Board Member Memphis Area Chamber of Commerce

Memphis Traffic Club North Mississippi Traffic Club

Mississippi International Trade Club Hazmat Cert. / DOT Regs.

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