Service Representative Technician

Njegos Krunic

**** * ******** **

Phoenix, AZ ***27 ********@*****.***

623-***-****

OBJECTIVE

To further my career in GIS by producing high quality geographic materials, applying my knowledge of GIS concepts, and utilizing analytical principles.

EDUCATION

Bachelor of Science in Geography, Minor in Communications (12/2010)

Arizona State University, Tempe, Arizona

Courses included: GIS I & II, Air Photo Interpretation, Digital Analysis/Remote Sensing, Cartography/Geo-representation, Research, and Quantitative Methods.

Cumulative GPA: 3.58, Major GPA: 3.74, Cum Laude

CERTIFICATIONS

Geographic Information Science Certificate (12/2010)

Arizona State University, Tempe, Arizona

- ArcMap, ArcGlobe, ArcCatalog

PROJECTS

Field Methods: Precipitation Recordings Analysis

- Developed, analyzed, and interpreted meteorological precipitation measuring units to identify variance between angled and vertical measuring gauges.

Research Methods: Heat Island Effect

- Analyzed meteorological data to identify effects of urban heating on the Phoenix metropolitan area using kriging interpolation method and other statistical techniques.

WORK EXPERIENCE

GIS Technician, CB Richard Ellis, Phoenix, AZ (06/2011 - Present)

- Produces over 200 maps per month in support of brokers to sign multi-million dollar contracts

- Manages retail database to ensure the data is up-to-date and accurate

- Uses MapInfo, Google Earth, and Photoshop on a daily basis to generate multiple exhibits and reports

- Collaborates with team members to ensure timely completion of projects

GIS Volunteer Internship, Maricopa County Public Works, Phoenix, AZ (11/2010 – 06/2011)

- Created a fly-over movie clip to illustrate flood zones and their suitability for solar panels

- Implemented a ArcGIS training session for Maricopa County Employees

- Collaborated with the Ryan White Program Part A team to generate visual data identifying the

relationship between locations of treatment centers and their clients

- Utilized AutoCAD & ArcMap in creating shapefiles for a Maricopa County Juvenile facilities project

Insurance Specialist, USAA, Phoenix, AZ (3/2008 – 6/2011)

- Negotiated difficult situations to achieve a positive outcome

- Worked on a team utilizing leadership and coaching skills to achieve team goals

- Awarded Rookie of the Year and Employee of the Month

Marketing Service Representative, Discover Card, Phoenix, AZ (10/2005 – 3/2008)

- Maintained a productive climate by peer-coaching employees to meet high performance standards

- Assisted credit consumers to understand the benefits of consolidating debt

- Awarded multiple Most Valuable Player awards

SKILLS

- Excellent verbal & written communication

- Proficient in Microsoft Office, ArcMap, ArcGlobe, ArcCatalog, MapInfo, Photoshop, and AutoCAD

- Resourceful team player with proven organization & time management skills

- Expert in spatial layout & GIS concepts

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