Sales Manager

Carl D. Workman

http://www.linkedin.com/pub/carl-workman/16/a75/718 8050 Ferguson Road mail to: qorioz@r.postjobfree.com Streetsboro, Ohio 44241

Cell: 330-***-****

SUMMARY OF QUALIFICATIONS

Ability to form and develop business opportunities, programs, and associates that drive growth. Build cohesive teams, develop cost containment processes, and provide tools and motivation to achieve optimal performance. Proven communication and interpersonal skills with the ability to establish and maintain productive relationships with internal and external associates.

Areas of expertise include:

Process Improvement/Development Sales and Marketing Financial and Resource Management

Quality Control Team Building Business Development

WORK EXPERIENCE

PARTSSOURCE, INCORPORATED / Aurora, OH February, 2010-December, 2010

Warehouse Operations Manager……………………………………………………………March, 2010-December, 2010

Business Unit Scope: Equipment acquisition, parts harvesting, parts disposition, inventory management, supplier management and quality assurance for the disassembly of used medical equipment.

• Responsible for the research, ROI development, acquisition, teardown, and disposition of medical equipment parts and complete systems.

• Management of inventory including: high demand sales inventory, tracking, storage, identification and removal of excess and obsolete equipment.

• Developed and managed multiple external repair vendors. Suppliers are held to defined quality and time requirements.

• Management of 7 non-exempt associates responsible for the teardown, receiving and shipping of medical equipment and associated parts.

• Responsible for cross dock shipping of 300 parts per day.

• Identified and developed a quality process that is used to evaluate all parts received and entered into inventory.

Account Manager…………………………………………………………………….……………...February-March, 2010

Business Unit Scope: Product knowledge, customer relationship, customer retention, and over the phone selling of medical parts.

• Responsible for calling a defined list of hospitals to sell medical parts over the phone.

• Prospected and researched hospitals to determine the decision makers responsible for ordering medical parts.

DIEBOLD, INCORPORATED / North Canton, OH 1997-2009

Business Operations Manager - Diebold Global Asset Management Services………………………..…...…(2004-2009)

Business Unit Scope: Inventory, disassembly, parts reclamation, paint, production, quality control and shipping, comprising a $15 million dollar refurbished ATM business.

• Managed all aspects of the development, execution, and implementation of the production and manufacturing of Diebold’s pre-owned equipment group.

• Managed a team of 12 exempt and non-exempt associates responsible for the production of 100 units per month.

• Management of 3 production lines, paint booth, test lab, and $1 million of parts.

• In 2007 managed the production of 1,954 units resulting in $12.5 million in sales while maintaining a quality rating of 98%.

• Responsible for creating, forecasting and managing the department’s budget to ensure cost containment.

• Responsible for the process development and management to ensure all returned equipment (3,600 units) were sent to centralized facility for re-use (100 units) or proper disposal (200 units).

• Identified, reviewed, and implemented departmental process improvements to ensure cost efficiency.

• Partnered with Diebold’s new manufacturing group to incorporate consistent training, process flow, and ISO documentation.

• Responsible for ensuring hazardous components (monitors, hard drives, bulbs, and batteries) were disposed of properly.

• Managed the parts reclamation of scrap units to ensure usable components were salvaged for production and service teams.

• Responsible for the growth, development, and performance reviews of each associate.

Sales Support Coordinator - Diebold Global Asset Management Services……………………………….....…(2000-2004)

• Presented product information, program awareness, marketing support, sales support and available inventory to field sales associates.

• Established and maintained strong working relationships with sales representatives throughout the United States to ensure full utilization of the reconditioned ATM program.

• Ensured program margins of 30% were met, while providing a solution that fit into the sales strategy.

• Created and implemented short and long term sales programs.

• Collaborated closely with manufacturing to ensure appropriate lead times.

• Provided management with reports showing number of units quoted, sold and shipped.

Account Executive / Group Leader – Diebold Direct Marketing………………………….……………....….(1998-2000)

Business Unit Scope: Inbound and outbound multi-product teleservices for both internal and external Diebold clients; lead generation, customer satisfaction survey, and inbound customer service.

• Responsible for all aspects of leading and managing the coaching, training, script development and monitoring a team of 5 inbound and outbound telemarketing associates.

• Supported internal Diebold associates by developing inbound and outbound teleservices (lead generation, market research surveys, and inbound sales projects).

• Provided training on overcoming objections, call center techniques and successful lead generation.

• Developed revenue generating inbound and outbound teleservices projects with external customers.

• Developed training manual for new associates.

• Managed the completion of 6,115 internal and 19,174 external calls in 1999.

• Met with internal and external customers to identify needs, requirements and goals. Specific script and questions were created to meet those goals.

• Represented Diebold Direct Marketing at the American Teleservices and Direct Marketing Conferences.

• Participated as a panelist for the American Teleservices Association-conveyed best practices within Diebold Direct Marketing’s call center.

Integrated Marketing Representative – Diebold Direct Marketing………………………………..….....….….(1997-1998)

• Responsible for the management of the Western Division teleservices projects.

• Completed lead generation projects, customer satisfaction surveys, market research studies and sold products over the phone.

• Followed up on leads that were generated at corporate trade shows.

EDUCATION

UNIVERSITY OF AKRON

Bachelor of Science – Business Management

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