Juanda Roberts
Philadelphia, Pa. 19143
email address - ************@*****.***
Objective: To obtain a permanent position with a company
that will allow the company and myself to greatly benefit.
Work Experience:
Verizon Communication (1989-2007)
Maintenance Administrator (1997-2007)
*Answer high volume calls
*Transfer calls if necessary
*Search database for information *Troubleshoot analog and digital telephone lines
*Schedule technician repair appointments and visits
*Repaired internal phone and system trouble on computer
*Organize materials for various training sessions
*Train other staff members when needed
Operator (1989-1997)
*Answer high volume calls
*Handle general duties such as filing, faxing, copying, mailing,etc. `
EDUCATION
Overbrook High School
59th Malvern Street
Phila. Pa.19131(1984-1987)
GED (1988) School District of Phila.
University of PA.
33rd Spruce Street
Phila., Pa. 19100
General Studies (1989)
AWARDS and CERTIFICATES:
Received several awards for …
Outstanding performance,
Employee of the month,
Best employee in Pennsylvania for 6 consecutive years,
Certificates for Electricity1, Electricity2 and Electricity 3,
Digital Subscriber Line Operation and Sales and General repair,
Programming, and more
REFERENCES:
MS. ROBYN KELLY