Assistant Customer Service

Thien Hoang ● 408-***-**** ● ***********@*****.***

Thien Hoang

*** *. ******* ***. ***#C . Arcadia, CA 91007 ● 408-***-**** ● ***********@*****.***

Lab Assistant III

* ***** ** *******nce in the health care industry as Lab Assistant/Phlebotomist

In-depth knowledge of healthcare regulations and procedures

A detail-oriented contributor with effective communication and good organizational skills

A team player who love to work with patients

PROFESSIONAL CERTIFICATION

Nationally Certified Phlebotomy Technician since 2007

Adult and Child CPR & First Aid Certified by American Heart Association since 2005

California Certified Phlebotomy Technician I (CPT 1) since 2006

Nationally Certified EKG Technician since 2006

Nursing Assistant Certification since 2002

Associates Degree in Microbiology and Virology since 2006

PROFESSIONAL EXPERIENCE

PROVIDENCE SAINT JOSEPH HOSPITAL -Burbank, California April 2011-Present

Phlebotomist/Lab Assistant - Laboratory

Performed venipuncture, butterfly, skin puncture, capillary puncture, finger stick, heel stick for adults and children patients in ICU, ER, Oncology, etc. Answer phones, specimen processing, ordering, centrifuging, specimen cancelling and adding, QA, and accessioning all the specimens for Micro/Viro biology, Chemistry, Hematology, Cytology, Pathology. Especially, well known in running Modular Pre-Analytics Plus System(MPA Machine)

STANFORD HOSPITALS & CLINICS – Palo Alto, California May 2006 - April 2011

Lab Assistant III – Micro Biology & Virology Laboratory

A self-starter and dependable lead trusted by supervisors, doctors, and nurses across ER, ICU, and Oncology departments from two hospitals. A 100% attendance record with multiple service awards.

Accessioning microbiology & virology specimens

Responsible for samples labeling & transporting to appropriate labs and Clinical Laboratory Scientist

Performs the pre- and post-analytical phases of testing by bar coding, centrifuging, separating, logging, culturing & staining of bacteriological specimens

Processes Stat, ER, and routine specimens and troubleshoots wide range of issues

Assists doctors and nurses with the tests orders, specimens orders, and test results

Maintains courteous, cooperative relations w/ the public, patients & other personnel

Checks in patients, ordering, adding, cancelling, and accessions test orders & provides preparation instructions to patients

GOOD HEALTH MEDICAL CENTER – Santa Clara, California Feb 2004 – May 2006

Assistant Supervisor

Responsible for patients’ and doctors’ needs including:

Performed venipuncture, butterfly, skin puncture, capillary puncture, finger stick, heel stick for adults and children

Applied EKG, performed urinalysis and specimen processing

Interviewed patients, measured vital signs, and recorded patients' medical record

Assisted doctors with patient care

Provided excellent customer service and data entry

Maintained inventory of medical supplies and materials

SAN JOSE CITY COLLEGE – San Jose, California Nov 2003 – Aug 2005

Nursing Assistant

Assisted the elderly and disabled patients with physical therapy

Scheduled appointments and performed clinical tasks

Measured blood pressure, body temp

Collected lab works

EDUCATION & TRAINING

May 2005 –Feb 2006 Institute for Business and Technology Santa Clara, CA

Diploma - Laboratory Assistant / Phlebotomy / EKG Technician

Feb 2002 – Jul 2006 San Jose/Evergreen City College San Jose, CA

Association Degree in Microbiology

Jun 2002 – Nov 2002 Solano School of Nursing Assistants, INC Milpitas, CA

Certification - Nursing Assistant

OTHER SKILLS

Typing 40 wpm

Fluent in Microsoft Word, Excel, Powerpoint, Outlook, Smarterm(Sunquest), Misys, Epic, Meditech(Camis Live)

Bilingual: English and Vietnamese

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