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Customer Service Administrative Assistant

Riverside, CA, 92509
August 13, 2012

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Blanca E. Santos

**** ******* **. *********, ** *2509



To obtain a general office position that will utilize my experience and will provide an opportunity for advancement

Summary of Skills:

* Efficient in general office duties including reception, data entry, Multi-line phone system, 10-key by touch

* Provide excellent customer service. I am also bilingual in Spanish

* Supported payroll department and assist in the company payroll

* Knowledgeable of office equipment including; copier, fax, printer and postage meter

* Maintained office equipment and ordered office supplies

* Competent using software including: Windows, Word, Excel, E-mail, and the Internet

* Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable

and punctual

* Feel commitment to customers, and attention to detail, professionalism, and follow-up

* Entrusted with confidential correspondence and data


CITY HALL/ Riverside, CA 09/04/11-Present

Customer Service

* Answer all incoming calls, schedule all appointments for inspections

* File permit record, help put plan and sort plans to each department

* Make copies for handout, forms, drawings

C.A.S.A/ Riverside, CA 01/11-08/11

Administrative Assistant

* Update all information in tracker, input timesheets. Call advocates and let them know of

upcoming events and function

* Check in imaging for upcoming court hearing and input information into tracker. Inform

advocates about upcoming court hearing for children, remind advocates to turn in court report

before the court date

* Fax documents and timesheets to main office. Prepare folders for meeting and


* Update advocates and children files, make are sure that documents current

SELF EMPLOYMENT, Riverside, CA 11/07-06/10

Child Care Provider

* Provided child care in a safe environment

* Prepared healthy well balanced meals

* Provided licensed transportation

ARDEN PARADISE, Rancho Cucamonga, 10/00-07/06


* Greeting persons entering establishment, determined nature and purpose of visit, and

directed visitor to specific destination, and answered questions and provide information

* Answered telephone to schedule future appointments, provided information, and forward

call recorded, compiled, entered, and retrieved information, by hand and using computer,

operated telephone switchboard to receive incoming calls

* Assist in company payroll inputting data into the computer and sorting the check to their

department manage

* Typed memos, correspondence, and other documents

* Performed duties such as taking care plants and straightening magazines to maintain lobby

and reception area

* Placed special and custom orders and conducted follow up procedures to ensure on time

delivery and customer satisfaction

UPS/REMEDY, Ontario, CA 03/00-09/00

Auditor (Part-Time)

* Recorded inspection and such as number of packages to be send to the right location

* Verify identification number and product type, check package slip and label matches and

if address is correct

* Reviewed data about packages and scanned for delivery

PRESS ENTERPRISE, Riverside, CA 04/00-09/00

Insert and Loading (Part-Time)

* Fed materials into machine and observed machine which automatically sorted

* Removed materials and products from machines and equipment, using hand tools and

moving devices

ATZ GLASS DESIGNS, Rialto, CA 04/99-03/00


* Greeted persons entering establishment, determined nature and purpose of visit, and

directed visitor to specific destination, and answered questions and provided information

* Answered telephone to schedule future appointments provide information and forward calls,

recorded financial transactions and other accounts information to update and maintain

accounting records and also data entry

* Evaluate records for accuracy of balanced, posting, and reconciled, and other records

* Processed negotiable such as checks and vouchers, purchase specific items for customers

when not available in stock, scheduled meeting


Regional Occupational Program, Fullerton, CA

Certificate, Data Entry

Regional Occupational Program, Riverside, CA

Certificate, Medical Front Office


Social Security, Fontana, CA


CASA, Riverside, CA

Office Assistant

City Hall, Riverside, CA

Customer Service

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