Customer Service Management
Resume:
Kia Henderson
Philadelphia, PA 19111
Objective:
To obtain a responsible position as a housekeeper
Skills:
Strong written and verbal communication skills
Problem solving skills
Excellent interpersonal and customer service skills
Function well in high stress atmosphere
Ability to lead, guide and motivate people at all levels
In-depth knowledge of the material, equipment and processes utilized in cleaning and housekeeping
Can lift up to 50 pounds of load
Professional Experience:
Housekeeper-Total Maintenance Management-Philadelphia, PA
2009-2010
Responsibilities included maintain the housekeeping daily activities. Vacuum all rooms including behind furniture, cleaning carpets, dusting and cleaning bathrooms. Maintained lists of offices and areas ready to be cleaned. Ensured all areas were cleaned exceeding job performance expectations; communicated effectively with all building departments.
Housekeeper-Neshaminy Inn-Neshaminy, PA
2007-2008
Responsibilities include direct report to executive housekeeper. Assist in control and direct housekeeping operations; maintained overall functions of laundry, rooms and public area.
Housekeeper-Wood Services-Langhorne, PA
2006-2007
Responsibilities included maintain all facilities of the property. Those areas were, landscape, vacuuming and dusting of classrooms and offices, sanitized all bathroom areas and made corrections in areas where needed.
Hostess-Chef Ken’s-Chestnut Hill, PA
2003-2005
Responsibilities included welcoming the guests that come to the restaurant, making them comfortable while they wait for their tables, recommending dishes to them before they order, making reservations and seating the guests accordingly, look into the complaints made by the customers and see to it that they are rectified quickly, working closely with the management of the restaurant and act as a way of communication between the kitchen and the restaurant staff.
Education
Educational Services
Reference:
Michelle Jordan-Co-worker-267-***-****
Kim Nesmith-Co-worker-267-***-****
Denaya Mears-Co-worker-267-***-****
Contact this candidate