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Customer Service Management

Location:
Philadelphia, PA, 19111
Salary:
open
Posted:
August 29, 2012

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Resume:

Kia Henderson

**** ******** ******

Philadelphia, PA 19111

215-***-****

Objective:

To obtain a responsible position as a housekeeper

Skills:

Strong written and verbal communication skills

Problem solving skills

Excellent interpersonal and customer service skills

Function well in high stress atmosphere

Ability to lead, guide and motivate people at all levels

In-depth knowledge of the material, equipment and processes utilized in cleaning and housekeeping

Can lift up to 50 pounds of load

Professional Experience:

Housekeeper-Total Maintenance Management-Philadelphia, PA

2009-2010

Responsibilities included maintain the housekeeping daily activities. Vacuum all rooms including behind furniture, cleaning carpets, dusting and cleaning bathrooms. Maintained lists of offices and areas ready to be cleaned. Ensured all areas were cleaned exceeding job performance expectations; communicated effectively with all building departments.

Housekeeper-Neshaminy Inn-Neshaminy, PA

2007-2008

Responsibilities include direct report to executive housekeeper. Assist in control and direct housekeeping operations; maintained overall functions of laundry, rooms and public area.

Housekeeper-Wood Services-Langhorne, PA

2006-2007

Responsibilities included maintain all facilities of the property. Those areas were, landscape, vacuuming and dusting of classrooms and offices, sanitized all bathroom areas and made corrections in areas where needed.

Hostess-Chef Ken’s-Chestnut Hill, PA

2003-2005

Responsibilities included welcoming the guests that come to the restaurant, making them comfortable while they wait for their tables, recommending dishes to them before they order, making reservations and seating the guests accordingly, look into the complaints made by the customers and see to it that they are rectified quickly, working closely with the management of the restaurant and act as a way of communication between the kitchen and the restaurant staff.

Education

Educational Services

Reference:

Michelle Jordan-Co-worker-267-***-****

Kim Nesmith-Co-worker-267-***-****

Denaya Mears-Co-worker-267-***-****



Contact this candidate