Executive Retail Manager

***** ******* ***

Los Angeles, CA ***** 805-***-**** ******.*******@*****.***

Brooke Carrington Capshaw

Experience 2006- Present WTS International

Aqua Star Spa at the Beverly Hilton Beverly Hills, CA

Spa and Fitness Director

Overall Direction of Spa in 4 Star Hotel

Responsible for Operations of Spa

Maintaining Industry Standards

Promotions within facility

Marketing and Promotions; Internal and External

Payroll

Hiring/ HR of staff on site

Product control/ Buying

Staff Communication: Monthly meetings, scheduling, evaluations, coaching, individual development

Creating and attaining Budgetary goals

Guest satisfaction

The Spa at Palazzo East and Palazzo West Los Angeles, CA

Spa and Fitness Director

Overall Direction for two Properties

Takeover/ Reopening of Spa/ Fitness Center in High End Residential Community catering to high profile residents

Responsible for Operations of large Fitness Center and Spa: Maintaining Industry Standards, Maintenance of equipment and facility, Staffing, Promotions within facility

Payroll

Hiring/ HR of staff on site

Product control/ Buying: Developed inventory system, Maintaining Industry Standards

Staff Communication: Monthly meetings, scheduling, evaluations, coaching, individual development

Developed Retail, Marketing, and Concept for new Spa

Increased sales;

Exceeding Budget expectations monthly

Resident/ Guest satisfaction

2004-2006 Ojai Valley Inn and Spa Ojai, CA

Spa Treatment Manager

Part of 2005 opening team

Hiring/ Recruitment of Treatment Staff including: Massage Therapists, Estheticians, Body Technicians, and Salon staff

Annual/ Monthly Budget

Implemented training programs for new employees

Staff communications: Department meetings, evaluations, coaching

Product control/ Buying

Overall Management of over 60 staff

Implemented new services to Treatment Menu

2002-2004 The Spa at the Broadmoor Colorado Springs, CO

Massage Supervisor/ Therapist

Part of 2004 Opening Team

Hiring/ Recruiting of Massage Therapists

Employee Relations: Scheduling, Evaluations, overall supervision of 35 Massage Therapists

Training

Product control

Performed massage and body treatments for Spa guests in AAA Five Star and Mobil Five Diamond Resort

Implemented Tradistional Thai Massage and training program at Spa

Education 2004 Institute of Thai Massage Chiang Mai, Thailand

Certified Instructor

2001-2002 The Arizona School of Massage Therapy Tempe, AZ

Certified Massage Therapist

1993-1996

Business studies

Interests Outdoor Activities, Yoga, Service work, Volunteer activities

Certificates/ Recognitions CPR/ First Aid

Reiki

Thai Massage

Employee of the Month- The Broadmoor Hotel

Nominee for Colorado Hospitality and Lodging Association Employee of the Year

WTS Manager of the Month 2008

WTS Manager of the Year 2008

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