Customer Service High School
Resume:
Sharon C. Powell
Macomb, IL 61455
Tel : 312-***-****
e-mail : ******.*******@***.***
Objective
Pursuing a position with a company that will utilize my previous experience and skills to meet business objectives. I am looking to join forces with an organization that supports commitment to customer service, employee development, and continuous improvement for the organization and myself.
Availability December 13, 2010
Key Skills
Proficient in Microsoft Office Suite Software Namely:
PowerPoint, MS Word, Microsoft Outlook, Microsoft Works, Excel, Access, Microsoft Groove, Microsoft Publisher.
Education
2009 to 2010 Colorado Technical University (Online), Colorado Springs, CO
Social/Criminal Justice
"Deans and Chancellors List recognition for academic excellence. Maintains a 3.5 or above GPA."
1992 to 1996 Austin Academy High School, Chicago, IL
“High School Diploma received while maintaining a 3.2 GPA, volunteered as a tutor to Special Education students through The Future Teachers of America Program (1993-1995.)”
Work Experience
Redbox Automated Retail, Downers Grove, IL
Customer Service Rep.
10/2008 to 10/2009
- Provided service in a timely manner to Redbox DVD rental clients while exceeding service and quality metrics.
Technical support and troubleshooting of kiosks related issues.
- Effective resolution of complex billing and account issues primarily via inbound call center and email.
- Interfaced with Redbox store operations and marketing teams to resolve ongoing service issues.
- Established lasting rapport's with clients and customers to assure repeat business.
T-Mobile, Lenexa, KS
CSRI
10/2006 to 06/2007
- Delivered world-class customer service to build customer
satisfaction and loyalty.
- Effective resolution of complex billing and account issues.
- Provided effective and timely resolution to customer
inquiries (i.e. billing inquiries, account status/updates).
- Increased the customer experience by providing information on new
products, rate plans, and services through proactive up selling
opportunities.
- Completed ongoing training to stay knowledgeable of product, service and
policy changes.
Comair Airlines, Chicago, IL
Customer Service Agent/Ticket Counter Sales 0
4/2004 to 09/2006
- Greeted and assisted all customers in a prompt, friendly and courteous manner.
- Provided check-in assistance, ticketing, reservations, re-booking of itineraries when applicable.
- Creation and sale of flight itineraries for customers and accepted payment for service(s) via check, cash, and credit/debit card.
- Consistent balancing and reconciliation of cash drawer at shifts end.
- Checked in and accepted passenger luggage as well as assisted customers with baggage service (claims for lost, stolen, pilferage of items from baggage.)
- Boarded flights and escorted passengers to aircraft as needed in a timely manner.
- Assisted special needs passengers, resolved customer complaints and other duties as delegated.
- Consistently complied with all safety procedures and station/airport policies.
- Presented a professional and positive image of Comair Airlines.
- Constant recognition for exceeding customer satisfaction.
L.I.C Financial, Chicago, IL
Client Service Representative
02/1998 to 12/2003
- Consistently exceeded productivity goals and expectations.
- Consistent recognition for providing effective and timely resolution to customer inquiries (i.e. payments, billing inquiries, and account status/updates via inbound calls, fax and email.)
- Proactively offered various products and services to enhance the customers’ current service (ex. Identity theft protection and credit monitoring programs.)
- Performed day-to-day administrative tasks such as maintaining customer information files and processing orders.
- Processing of payments via credit/debit card and checking account.
- Consistently balanced and reconciled cash drawer at shifts end.
- Shipment of documents and packages via FedEx, UPS and USPS.
- Scheduled and confirmed client appointments in database system.
- Completed ongoing training to stay knowledegable of product, service and policy changes.
Summary of Qualifications
I am a Customer Service professional with a proven track record of demonstrating strong communication skills and establishing positive, lasting relationships with everyone I interact with. I am self motivated and have a record of success in technical issue resolution. I enjoy learning and I am able to acquire new information and skills instantaneously. I practice establishing a professional work environment based on respect and hard work. I am able to operate office machines such as photocopiers/scanners/facsimile machines/voice mail systems. The ablility to easily manage multiple priorities and tasks simultaneously is one of my greatest strengths. Assignments are always accepted with an open, cooperative, positive and team-oriented attitude. I effectively adapt to any work environment and I have a reputation for putting forth 100% in everything I do.
References
Sharonda Lee
5710 W. Race 2W
Chicago, IL 60644
*************@*****.***
Personal Reference
Robert Green
627 N. Parkside
Chicago, IL 60644
(773) 801- 6924
Professional Reference
Taureser Jones
125 Des Plaines
Forest Park, IL 60130
(708) 369- 1999
*************@*****.***
Professional Reference
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