Customer Service
Resume:
Shawanda M. Barrett
*** **** ***** **, *******, VA 23504
s
***************@*****.***
OBJECTIVE
To obtain a customer service representative position, with my past call center experience and my current customer service education.
PROFILE
Customer service professional certification
Experience working in call center environment
Computer, MS Word 2007, and e-mail attachments
Data entry, types 53wpm, Inbound and Outbound calling
Organizational skills, Team Player, and fast learner
EMPLOYMENT HISTORY
Gruardian Homecare -Norfolk VA 8/09- current
Nursing ASsistant (Homecare)
Helping patients with there ADL's
Ameri Care - Norfolk VA 6/09-8/09
Nursing Assistant (Homecare)
Helping patients with there ADL's
Sentara Norfolk General Hospital - Norfolk 3/08 - 9/08
Food Server
Greeted customers and served hot food entrees from buffet line
Stocked beverages, condiments, and other food items for sale
Emptied trash receptacles and placed in disposable area
Norfolk Health Care Center 6/06 - 6/07
Housekeeping
Cleaned and dusted hallways and other work areas to meet quality standards
Changed linens, made patients' bed, Swept, and mopped lavatories
Local 1819 03/01 - 11/01
Receptionist
Taking incoming and making out bound calls
Assist longshoreman workers with information on ship boarding
Value City Department Store - Virginia Beach, VA 2/00 - 2/06Clerk
Operated automatic ticket-issuing machine
Assisted customers in locating store merchandise
Received goods and assisted customers with check out
Maintained inventory of store merchandise
Tasco - Norfolk, VA 1/97 - 7/98Customer Service Representative
Customer service call center taking incoming calls, as well as outbound calls
Utilized excellent customer service skills to provide callers with specialized services information
Performed data entry into message to send to clients
EDUCATION
Customer Service Professional Certificate
Tidewater Community College (Norfolk, VA) 4-2009
Certified Nursing Assistant Certificat
IBWC International Black Womens Congress
International Black Women of Congress 4/07 - 6/09
Tidewater Community College - Norfolk, VA 1/09 - 4/09
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