Diploma & BE in electronics ,work exp- 4 yr

aRESUME

LEENA GAIKWAD

Email:*****.*********@*****.***

Mobile No : 093********

PROFILE SUMMARY

Sales Experience: Worked as insurance advisor for Birla Sunlife Insurance Company ltd for 3 yrs

Telecom Experience – 3.4years

Key Skills – Network Administration, Tech support Good Troubleshooting knowledge

OS Competencies - Windows /2003/XP/Vista

Objective

To seek the challenging position in Organization that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment, leveraging my current knowledge and creativity with many learning opportunities.

Experience

Company: Reliance Infostream pvt. Ltd.(Working as a Technical Support Engg. from August 2007 to Dec 2010) Client Reliance communication Ltd.

DESIGNATION: As a Technical Support Engg.

Level 2 supports to Wimax- Platform (Broadband Internet Wireless Service),

MPLS VPN,LEASELINE

Roles and Responsibilities:

To check the performance related faults like (packet loss, latency ,slow speed ,utilization report) analysis within SLA 30 minutes using guidelines.

To check the ping WAN to WAN/LAN to LAN status using of juniper router access

To check the Subscriber-Station is operational or not.(Stability-To provides 24-hrs pings to customer’s SS through Base Station for 24 hrs to check stability response. CKT is called stable when we get 0 % packet drops. In terms of packet drops we check for RF Parameters

ask for re-alignment of SS if required)

To check SS-Signal Strength(CINR & RSSI Ranges/RF-Parameters/Modulation) is up to the mark or not.

To Handle SS Provisioning issues. (To Provision New Users with Suitable BS in DHCP Mode for Test Purpose. After passing their VLAN through all routers/switches configure them with suitable Static IP)

Monitoring of Base-Station states.(Link-monitoring, send down links & Critical updates to NOC-Team)

Providing technical support to Client: In Number of cases like NO Connectivity, Slow Speed, Bad RF, we troubleshoot our FE’S & Customers for Wi-Max.

Portal related issues,

Responsible for (Static/Dynamic) IP-assigning, check the Authentication (login related),

Troubleshoot for Browsing issues,

Handling E-Mail related issues,(Sending or receiving the mails, Outlook-express, POP3 & SMTP settings).

LAN setting, its configuration / DNS configuration.

Exposure To – Telsima Network-Management-System.

CLARIFY CRM ,CLARITY ,PUTTY FOR TELNET, SERVICE ASSURENCE PORTAL .

Other Understanding of:

Avaya-Voice Product,

TCP/IP protocol suite

Ip Addressing / Subnetting Access-LIST / IPV4

Wi-Fi Router / Hub, Switch / Routers Working.

Academic Qualification

• B.E (Electronics ) from Guru Ghasidas University in 2006 from Bilaspur with 61.7%

• H.S.C Passed from J.N.V Mana camp Raipur in 1998 with 67 %.

• S.S.C Passed J.N.V Gajnur Karnataka 1996 with 57%.

Personal Information

Name : leena Gaikwad

Date Of Birth : 6th April 1981

Marital Status : Unmarried

Languages Known : English, Hindi, Marathi, and Kannada

Personal Interest : Making friends, knowing the latest trends in technology, Travelling , cooking.

Personal Strengh:

Ability to learn and work in a team on given assignments patiently and confidently, good co-ordination and Communication skills to play an active part in the team.

I here by declare that all the details given above are true to the best of my

knowledge.

(Leena Gaikwad)

Contact this candidate