Customer Service Administrative Assistant

MERRON FERGUSON

*** ********** ******** *.*. Phone: 403-***-****

Calgary, Alberta T3G 1N6 Email: ********.*@****.**

Administrative Assistant

Multifaceted and resourceful Professional with over 20 years of quality experience in customer service, operations, and administration in multiple industries and business settings. Exemplary computer skills with an emphasis Word, Excel, Access, Outlook and internet experience, I am familiar with a wealth of software with the ability to quickly learn new programs. Well-honed skills in building relationships with a wide variety of customers and co-workers alike. Excellent interpersonal, organizational, verbal and written communication skills.

Areas of Expertise

File System Maintenance

Customer Service

Technologically Savvy

Multi-Tasking Inventory Control

Interpersonal Skills

Data Entry/ Payroll

Written/Verbal Communication CALM System

File Back-Up

Office Supplies

Organizational Skills

Core Competencies

INVENTORY EXPERTISE- Due to my 7 years of experience, I am adept in handling a vast multitude of inventory-related duties most notably:

Creative Problem solving

Clearing up count discrepancies/ locating missing merchandise

Locating “short’s” and “return to vendor’s”

Slotting new products

Product placement/ adjustments

Code- date checks

Data entry for full inventory count

Showing vendors around so they can check their product for code dating

LEADERSHIP EXPERTISE- Adept in the ability to lead, mentor, train, and provide instruction to a wide variety of employees from diverse backgrounds; experienced in handling direct reports as well as the simultaneous management of multiple individuals.

Professional Experience

MATRIX LOGISTICS SERVICES, LTD. 1996 – PRESENT

CLAIMS ADMINISTRATOR/INVENTORY CONTROL

Coordinated all Return to Vendor processing. Ensured the appropriate paperwork, related documentation, and all products were handled according to company policy.

Followed up on client email inquiries expeditiously.

Attained invaluable experience in inventory management after 6 months of training.

Maintained approximately one million worth of inventory within the warehouse, and responsible for inputting product data into the computer system via warehouse software system

Update the KPI spreadsheet with information about claims.

LINKFAST WAREHOUSE CALGARY, ALBERTA. 1990 – 1996

ENGINEERED WORK MEASUREMENT (EWM) ADMINISTRATOR

Began with the company as a computer operator; promoted into the warehouse as an EWM clerk.

Sole individual in department selected for training the new CALM system (Computer Aided Labour Management). Successfully completed a weeklong training session held by the software vendor.

Demonstrated expertise in the CALM system, a picking standard software. Generated operational status reports for supervisors and managers.

Supplied support during system audits performed by representatives of the software vendor, and made the mandatory adjustments to the system as the audit dictated.

Acted as the primary point of contact for any CALM system issues.

BP OIL COMPANY, CALGARY, ALBERTA. 1984 – 1990

COMPUTER OPERATOR

Started with company as a data entry operator, then promoted to a computer operator position.

Entered data for payroll, accounts payable, and accounts receivable on an IBM tape system.

Worked independently over 12-hour shifts as a computer operator in a role that required a great deal of problem solving and decision making skills.

Backed up data and ran print jobs on Sperry Univac and Digital Equipment Vax systems.

Troubleshot equipment problems, and contacted technical staff for assistance when required.

Maintained a log of all activities and problems that arose during shift.

Scholastic Overview

DEGREE IN BUSINESS ADMINISTRATION, MAJOR IN HUMAN RESOURCES, Mount Royal University, Calgary, Alberta

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