OBJECTIVE

A highly motivated, dedicated, and well organized individual seeking a work at home position utilizing my background in customer service and office skills.

FUNCTIONAL SUMMARY

Administrative support professional experienced working in a fast-paced environment requiring strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet while committed to superior customer service. Detail-oriented and resourceful in completing projects; able to multitask effectively. Qualifications include: Customer service & relations, Word processing & typing, Computer operations, Data entry, Telephone reception, General accounting, Troubleshooting and problem solving, and Order processing.

EMPLOYMENT

January 2008 – September 2008 National Electric Warranty Co

Customer Care Representative

Responsible for excellent customer care and satisfaction

Troubleshoot technical issues

Assist customers with billing questions and discrepancies

Schedule customer installations or service calls

Order new equipment or replacements if necessary

Assist customers with programming options, warranty information, and new/available offers

Maintain customer confidentiality

Online, work at home environment

March 2005 – June 2006 Hospice of SW OK

Home Health Aide/Certified Nursing Assistant

Responsible for general care of patients to include bathing, dressing, feeding, grooming, toileting, and wound care

Assist with OT, PT, and Speech Therapy

Monitor Vitals and Blood Glucose levels

Monitor, recognize, and report physical and/or Level Of Consciousness changes

Assist with household duties to include meal preparation, linen changes, and patient safety

Dec 2004 – March 2006 LouAnn Streit-Woods

Home Health Aide

Responsible for general care of elderly, disabled mother to include bathing, dressing, feeding, grooming, and toileting

Assist with OT, PT, and Speech Therapy

Monitor medication administration

Monitor Blood Pressure and Blood Glucose levels

Monitor, recognize, and report physical and/or Level Of Consciousness changes

Assist with household duties to include meal preparation, laundry, and dishes

Oct 2002 - Nov 2003 LB&B Associates, Inc, Ft. Sill, OK [ City, State ]

Property Clerk

Responsible for warehouse stock orders, shop orders, and special orders. Match existing NSN numbers and nomenclature to product being ordered or issue new numbers for special orders in Supply 2000. Prepare and file records.

Responsible for warehouse receiving and shipping. Match incoming orders to existing purchase orders. Verify item, quantity, condition and cost. Contact Vendor with cost or item discrepancies and solve problem. Issue merchandise accordingly in Supply 2000. Notify proper management of shop special orders received. Properly pack and arrange shipping on outgoing or return merchandise. Appropriately file purchase orders, receiving documentation, and craftsmen pick up signatures. Properly stage departmental orders for pick up. Assist with offloading of deliveries - via hand or forklift.

Responsible for matching orders received with finance report to ensure receiving efficiency and invoice accuracy. Problem – solving any discrepancy between purchase order and invoice with vendor.

Responsible for intercepting property items to be logged and distributed by the Property Administrator. Properly issue with correct paperwork and receive/issue coding to include government document number.

July 2002 - Oct 2002 SKE Support Services, Ft. Sill, OK [ City, State ]

Acquisitions/Shipping &Receiving Clerk

Responsible for warehouse stock orders, shop orders, and special orders. Match existing NSN numbers and nomenclature to product being ordered or issue new numbers for special orders in Supply 2000. Prioritize by work document priority. Milstrip and present orders to buyer in a timely and efficient manner. Prepare and file records of all orders.

Responsible for warehouse receiving and shipping. Match incoming orders to existing purchase orders. Verify item, quantity, and condition. Issue merchandise accordingly in Supply 2000. Notify proper management of shop special orders received. Properly pack and arrange shipping on outgoing or returned merchandise. Appropriately file purchase orders.

Sept 2000 - June 2002 The Royal Agency, Lawton, OK

Collections Manager

Responsible for entering and distributing new accounts, data entry, A/R management, problem solving, typing, reception, invoicing, client relations, document processing, and customer service.

Responsible for troubleshooting computer technical/software problems on Windows 95 – ME. Worked with Microsoft Word, Excel, and Outlook Express, Quicken, DebtMaster, and EZ – Soft.

July 1995 - Feb 1997 American Red Cross, Norfolk, VA

Hospital Services Technician

Responsible for hospital orders of blood products, shipping and receiving blood products, maintaining appropriate temperatures of products during storage and shipping, calibrating and testing storage machines, inventory, decision – making based on need and availability, stocking based on date, filing, receiving public calls and providing proper information.

Became a verified instructor to train new employees after 6 months of employment - minimum employment for 1 year was waved.

July 1994 - July 1995 TAPE, INC., Virginia Beach, VA

March 1991 - Sept 1991

Clerk/Driver

Responsible for receiving phone and walk – in orders from customers, order entry, filling orders correctly, mixing paint using computer or microfilm for formulas, cashiering, making deliveries in the Tidewater area and NC, collections from individual customers with charge accounts, stocking shelves, receiving, inventory, and filing.

Oct 1989 - Jan 1994 Cradock Amoco, Portsmouth, VA

Cashier/Customer Service

Responsible for all cash on shift, greeting customers, scheduling repair appointments, logging customer compliments and complaints, inventory, training new employees, and answering the phone.

Mar 1986 - June 1988 Collins Co., LTD., Portsmouth, VA

Order Processor/Shipping & Receiving Clerk

Responsible for all records of inventory, taking phone orders from other companies, order entry, verifying shipping, making copies of all shipped orders, distributing copies to various US locations, filing based on distribution location and distributor.

Responsible for unloading containers, verifying merchandise on bills of lading, arranging pick up of containers from ports and railroad, filing, validating hours of temporary employees and processing time slips to be signed by supervisor.

July 1982 - Oct 1987 Sugar Bowl, Virginia Beach, VA

Store Manager

Responsible for all store cash, problem solving, daily inventory, ordering supplies, managing employees, opening and closing store, preparing food and drinks.

EDUCATION

1978 - 1981 Faith Christian School Chesapeake, VA

Business and Academic Courses

Typing I & II, Business Math, Accounting I & II, Recordkeeping

1982 First Colonial High School Virginia Beach, VA

Academic Courses

Diploma

2004 Great Plains Technical Center Lawton, OK

LTCNA Course

Education and clinical training in a health care environment

Home Health Aide License #37V362770904

Long Term Care License #37V362780904

2004-2005 Great Plains Technical Center Lawton, OK

Practical Nursing Program

Education and clinical training in a health care environment

Graduated first semester with honors

REFERENCES

Beth Carpenter - 580 – 536 – 9281 / 580-***-****

Mike Garner - 580 – 357 – 0094

LouAnn Streit-Woods – 580-***-**** / 580-***-****

Dale Copley - 580 - 429 - 4488

SUMMARY OF QUALIFICATIONS

Customer Service

Office skills: Typing 60 wmp; 10-Key; Computer applications: Windows 95 – Vista & NT, Supply 2000 (Gov’t), Microsoft Word, Excel, & Access, Outlook / Windows Mail, Quicken, DebtMaster & EZ-Soft (collections); Skip-Tracing; Secure Server Applications

Order Processing /Acquisitions / Billing / Data Entry

Home Health and Clinical Experience

Contact this candidate