Customer Service Sales

Ali Poswal

***** ***** **** #***, ******, CA ****0 510-***-**** ***.******@*****.***

EDUCATION: B.S in Aviation, Minor in Business Administration, San Jose State University, San Jose, CA

Course work includes communications, international business, and financial accounting.

Fall 2008

SKILLS: Proficient in Microsoft Word, Excel & PowerPoint

Expert knowledge in verbal and written communications

Highly Organized and detailed-oriented

Strong Skills in Time Management, Analytical/Strategic Planning and Meeting Deadlines

Comfortable with directing or working with a team of individuals

Fluent in Urdu, Punjabi and Hindi; conversational Spanish

EXPERIENCE

Premier Banker • Wells Fargo Bank • San Jose, CA

December 2012 - Present

• Cross sell Mortgage, Investment products and Loans/Credit Lines through outbound calling

• Referring licensed investment products such as 401K, IRA, Stocks and Mutual Funds to partners

• Meet with High Value Clients face to face with the intent to acquire 100% of their business

• Providing clients with personal financial counseling and lending services

• Strong emphasis on High Level of Customer Service and Sales

Personal Banker • Wells Fargo Bank • Newark, CA

August 2010 – December 2011

• Provide broad base of financial and credit services

• Advise and establish retirement options for high value customers, 401K, IRA & CD’s

• Manage customer portfolio, service relationships and cross-sell all products and services

• Develop and maintain relationship with Wells Fargo partners to maximize sales opportunities

• Use of profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio

Senior Credit Manager • Wells Fargo Financial • San Leandro, CA

March 2009 – August 2010

• Build relationship with existing Wells Fargo business customers by selling financial services that meet

their financial needs; including real estate mortgages, unsecured loans and credit lines.

• Create and implement sales practices to increase sales and insurance production within district; analyze

and communicate with office managers to improve overall sales trends.

• Communicate with customers on the phone and in person throughout the credit application and approval

process to look for cross-sell and up-sell opportunities.

• Meeting with customers face to face to discuss financial goals and opportunities

Loan Adjustment Officer • Common Wealth Central Credit Union • San Jose, CA

May 2008 – January 2009

• Controlling delinquent loan accounts

• Collecting delinquent loan payments and minimizing loss

• Processing account transactions and updating delinquency status

• Handling customer complaints with poise to maintain excellent customer service

• Setting and achieving daily personal goals in addition to company standards

Collector I • Fireside Bank • Pleasanton, CA

October 2006 – February 2008

• Excellent customer service

• Motivate customers to pay and negotiate payment arrangements

• Training new associates

• Consistently exceeded company goals

• Surpassing individual and team goals on a quarterly basis

ACHIEVMENTS

• Helped train new employees on sales processes and business relationship development.

• Employee of the Month – Feb 2010, Swafford District.

• Promoted to Senior Credit Manager in June 2010.

• Booked 2.2 Million in volume of new business in 15 months of service.

• Participant in “Future Leaders Mentorship Program” - learned leadership skills associated with management.

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