Marc D. Carter
Union City, GA 30291
PROFESSIONAL OBJECTIVE:
To acquire a challenging opportunity in a growth orientated company where I can utilize
My salesmanship and communication skills to assist people in all ways.
CERTIFICATION: Life, Health and Annuities, State of Florida,& Georgia
EXPERIENCE:
Sales Associate, February 2007-Present
Blue Cross Blue Shield/IRT, Fort Lauderdale, Florida
* Responsible for retaining current policyholders through educating via product
Comparisons.
*Give specific details about new products and promotions that BCBSFL, has to
Offer to existing and new clients within the state.
Team Leader, September 2005-July 2006
Nations Health/Cignature RX, Fort Lauderdale, Florida
*Assist in managing day to day operations of a large inbound Customer Contact
Call Center.
*Responsible for coaching, motivating, performance feedback, technical
Assistance and focus on quality and productivity.
*Handle all escalated Member Service issues with the members.
Supervising Agent, October 2003-March 2005
American Income Life Insurance Company, Fort Lauderdale, Florida
*Responsible for assisting my MGA in recruiting, interviewing and field training
New agents.
*Supervise a team of 6 or more agents. Made sure my team met our requirements
And quotas.
*Conducted in house training for agents on products, promotions and Sales
Techniques on presentation and communication skills.
*I assisted my MGA in maintaining a social structure in the agency and to share
Ideas and goals for the future of the agency.
*Established customer base through own initiatives through telemarketing and
Customer referrals
Sales Consultant, December 2002-September 2004
Nextel Communications, Fort Lauderdale, Florida
*Established new phone activations being in house or outside lead generated.
*Achieved financial goals including revenue, cash flow and subscriber growth.
* Improved overall performance with each customer segment with our products
And services.
Computer Experience:
Activities:
*Vice President, Kappa Alpha Psi Fraternity Inc. Mu Delta Chapter 1996
*Vice President, National Pan Hellenic Council, 1998