Customer Service Quality Control

Juan A Diaz, Sr.

**** ***** ***. *******, **. ***18 404-***-****; Alternate phone #: 404-***-**** email address: ********@*****.***

Objective

TO OBTAIN EMPLOYMENT WITH A PROMINENT COMPANY THAT OFFERS STABILITY, GROWTH, AND ADVANCEMENT OPPORTUNITIES WHERE I CAN UTILIZE MY SKILLS, KNOWLEDGE, AND EXPERIENCE.

Profile

Motivated, personable business professional with extensive warehouse, custodian, and kitchen experience. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Bilingual (Spanish-English)

Inventory control

Unloading and stocking

Familiar with backroom logistic operations in a retail environment. Basic computer knowledge

Customer Service interpersonal skills

Adhere to food preparation and cleanliness guidelines Comfortable with minimal or full supervision

Exhibit good job ethics

Multi tasker

Follows all guidelines set in performing custodian and maintenance duties.

Professional Experience

Logistics and warehousing (Flynn Enterprises in Hopkinsville, KY, Wal-Mart Supercenter in College Park, GA, and Velocity Express Distribution in Atlanta, GA)

• Assisted in the cutting out, shaping, and trimming of denim material. Plus, assembled and folded finished product while working in a factory.

• Big Box Experience: Unloaded merchandise off of trucks, organized and palletized the items, then transferred the full pallets to the sales floor and stocked it.

• Conducted regular quality control at the factory as well as the supercenter.

• Followed company guidelines to minimize shrinkage and waste.

• Communicated concerns and issues regarding inventory and product quality to upper management.

• Worked quickly and safely to maximize productivity on a daily basics.

Cook, prep cook, grill man (Taco Bell, Sonic Drive In, Wendy’s, Captain D’s, McDonald's)

• Prepared and cooked foods according to the instructions and made sure enough product was available for customers.

• Prep work for the opening and 2nd shift cook.

• Cooking during peak hours to ensure orders were handled properly.

• Rotated inventory stock and communicated supply levels to management.

• Changed out the billboard to alert customers of the weekly specials.

• Executed on going cleanliness procedures to adhere to company safety guidelines.

Custodian

• Completed numerous temp assignments while employed at Defender Services. Currently handle daily maintenance and custodian duties at the Latino American Association.

• Manages all aspects of day-to-day operations as a housekeeper in a large multipurpose facility.

• Helps in preparation of upcoming events; setting up and dismantling booths, tables, and chairs..

• Surveys the building and verifies that all cleaning is completed by the end of the shift.

• Watches out and reports safety concerns.

• Am in compliance with all procedures when using cleaning supplies and operating equipment.

Employment

Velocity Express Distribution, Atlanta, GA

Truck Unloader, 2011 to present

Latino American Association-Atlanta, GA

Janitorial and maintenance worker, 2009 to 2011

McDonald's–Mableton, GA

Grill Man, Maintenance, 2010 to 2011

Captain D's–Decatur, GA

Cook, 2009 to 2010

Wendy's and Sonic Drive In–Waycross, GA

Cook, 2008 to 2009

Taco Bell –College Park, GA

Cleaning Captain/Cook/Server, 2007 to 2008

Wal-Mart Supercenter –College Park, GA

Overnight Stocker, 2007 to 2007

Defender Services–Atlanta, GA

Housekeeping, 2003 to 2005

Flynn Enterprises–Hopkinsville, KY

Cut Room/Bundle Boy, 2000 to 2002

Education

Decker College– Tucker, GA

Carpentry and Academics-2005

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