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Customer Service Representative

Location:
Carlsbad, CA, 92008
Posted:
July 05, 2010

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Resume:

Lora Stanton​         ​Cellular 858-***-****

*** ******* ***** **** * Carlsbad, CA 92009      qnebgt@r.postjobfree.com

 

Objective

Seeking a position in the beauty industry where I can utilize my training and skills, and where room for growth and advancement exist.

Skills

Professional training in all areas of esthetics including skin care; facials; waxing procedures; product ingredients; makeup applications; client relations and retail sales.  

Training

CA Licensed Esthetician, Poway Academy of Hair Design (2005)

CA Licensed Cosmetologist, Oceanside College of Beauty (2010)

 

Experience

 

PUKALANI DAY SPA-Esthetician

Del Mar, CA April 2008-June 2009

• Provide luxury spa facials ranging from 50 min to 120mins at a 6,000 sq ft salon and spa using two different professional product lines.  Facials include oxygenating, gentlemen, clinical, skin resurfacing and aromatherapy.  

• Performed leg, face, and underarm waxing, peel services, paraffin hand treatments, and back treatments.

• Developed and maintained professional client relationships which included recommending treatments, selling retail products for home care, and rescheduling the client for further treatments.  

• Helped merchandise and maintain the retail area. Maintained up to date product knowledge.

 

SKIN DEEP AESTHETICS-Esthetician

San Diego, CA September 2006-March 2007

• Determine appropriate treatment for clients after careful skin analysis. Facials include gentlemen’s facial, aromatherapy, Anti-aging, and European facials.  

• Specialized training in Microdermabrasion, facial acupressure and sinus relief, speed waxing and peel services.  

• Supervision/guidance of staff, performed office work, filing, answering phones, and appointment setting.  Organize and make display ads, flyers, and menus for special events.

• Merchandise and sell professional retail products with excellent client relationships and having complete knowledge of all products.

 

JIMMY O’S RESTAURANT-Server                                                                                                      Del Mar, CA February 2003-Present

• Responsible for training new servers on all aspects of the job such as customer service, food handling, maintaining a safe work environment, and using the point of sale system.

• Responsible for opening and closing of the restaurant, inventory control, maintaining customer reservations, and up selling product to customers.

• Able to maintain an upbeat attitude and ensure customer satisfaction in a fast paced environment.  

• Used problem-solving skills and good judgment to resolve customer complaints.

 

CINGULAR WIRELESS-Customer Service Representative                                      

Atwater, CA  January 2001-February 2003

• Assisted with over 100 inbound calls per day.  Trained in customer service for resolution in billing mistakes and technical issues.  

• Extensive data entry and logging of accounts with relevant information for tracking purposes and to maintain a detailed account history.  

• Trained in and utilized persuasive selling techniques for equipment and service plan upgrades.  

 

UNITED STATES AIR FORCE-Weather Forecaster

Tucson, AZ  January 1996-November 2000

• Used weather models and satellite images to create a 24 hr weather forecast, performed shift change briefings, and pilot reports.

• Worked a rotating schedule with shifts changing each week while still performing all duties to the standards expected.  

• Successfully completed a 4 year enlistment with an honorable discharge.



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