Manager Quality Assurance

Andre J. Banks

** ******** **** • Willingboro, NJ 08046

Phone: 609-***-**** • Mobile 646-***-**** • Email: **********@*****.***

OBJECTIVE

Seeking a challenging and rewarding Logistics / Distribution Center Operations Management position within a private or public sector where prior experience, personal ability, and a commitment to professionalism would be of value.

Operations Manager 2007-2011

Home Depot, USA, Swedesboro, NJ

• Assisted GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product. Managed and trained staff of 20 employees in department.

• Assisted GM or AGM with financials, operational, people and process all service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming seasonal changes.

• Assisted management of 3PL provider to ensure optimal performance and metrics are achieved.

• Managed to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require. Maintained a 99.8% load quality and on time store delivery weekly.

• Maintained OSHA, DOT, and audit compliance. Supervised pick and load operations via RF and WMS tracking systems.

Senior Service Manager II 2005-2007

Fedex Ground, Keasby, NJ

• Supervised over twenty package handlers in the Woodbridge hub. Conducted presort meetings to communicate values, strategies and objectives; assigns accountabilities; planned, monitored and appraised job results. Handled equipment malfunctions and notified maintenance department of findings.

• Developed and implemented a competitive strategy to produce 99% delivery accuracy. Monitored package handlers’ package loading and unloading routing, prepared proper documentation and procedure control for hazardous material shipments. Investigated problems and recommend corrective action.

Service Manager II 2000-2005

Fedex Ground, Brooklyn, NY

• Manage all administration clerks and quality assurance employees. Supervised all package handlers a fast pace warehouse.

• Responsible for supervising the efficient and safe handling of our customer's packages ensuring 100% on-time service to our customers. In-depth knowledge of DOT regulations, possess excellent communication, analytical, leadership, interpersonal and organizational skills.

• Ensured all trucks were properly loaded by zip code and checked for next day delivery. Developed and implemented a competitive strategy to produce 99% delivery accuracy for Manhattan division.

EDUCATION

Long Island University, Brooklyn, NY 1988-1992

Bachelor of Science in Accounting

SOFTWARE & TRAINING

• Proficient in MS Word, Excel, Outlook

• Management DISC Training

• Safety Training

• Company License for Large/Small Forklift & Pallet Jack

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