Sales Customer Service

V i kas Gehloth

Email: ********@*****.***, Cell: +91-903**-*****

OBJECT I V E:

To obtain a position in B usiness Development ( I T Product Sales/Project Acqui r ing), I nside

S ales, Client Acquisition, M a rketing & Research and Lead Generation w ith a company where

I can utilize my expertise and contribute in the growth of the organization. Very organized with proven

ability to implement a start-up enterprise or to enhance an established practice /business

SUMMARY:

Bachelor in Computer Science w ith 4+ years of experience in various domains l ike B usiness

Development ( I T Product Sales/ M anpower selling), I nside Sales, Client Acquisition,

M a rketing & Research and Lead Generation

Ability to manage independently a wide range of business development activities in a fast-paced and

h igh growth environment

Experienced in U S Cold calling/Outbound Call ing

Ability to manage multiple, simultaneous projects

Experienced in interacting with key persons in US clients

Worked for technical projects based on different technical platforms l ike J ava, J2EE, SAP,

M icrosoft .NET technologies, Sha rePoint, BizTa l k, QA Testers, SQL/Oracle D atabase

A dministrators/Developers, D ata Warehousing consultants, ETL/ Informatica

Developer

Excellent business analysis skills with background to I T /software organization

Ability to independently interact with customers and manage the prospective clients

Good communication, problem solving & interpersonal skil ls

Good at making presentation - have given multiple presentation to sr. management with regards

to annual performance and future plans - also good understanding of MS excel

Brand building of company by a dvertising a nd m arketing

Expertise in end to end transaction from generating the leads to closing the deal with the client

Successfully handled existing accounts

Expert i n D ata wa rehouse/Business I ntell igence, and jewel ry software domain

Having good exposure of Reporting Tools a nd selling of it.

PROFESSIONAL EXPER I ENCE:

Organization : D iaspark Inc. (www.diaspark.com)

Role : Sr. B usiness Developer

Duration : Nov. 2010 to t ill date

D iaspark is a US based IT consulting company that provides IT services to its clients in various

domains and having offshore development centers with strength of approximately 1000+ employees

globally. Diaspark is approx. $30M brand with CMMI level3 certification. Diaspark is also a certified

gold partner of Microsoft.

R ESPONS IB I L I T I ES:

Business development by util izing a variety of techniques a nd methodologies

Acquire new c lients for consulting domain to fil l their project or development specific

requirements

Perform requirements a n alysis a nd develop a business case for solutions to identif ied business

needs.

Participate In projects which are put in place to engineer solutions to business needs.

Monitor and measure the success of implemented solutions.

Regularly interacting with the a ccount manager for c lient requi rement a nd understanding

t heir needs

Used to make approx. 50 + U S Cold calls/Outbound Calls on daily basis

Usually interacts with key persons in US clients

Meeting with the technical team to provide client feedback and planning further strategy for

p roject specific

Worked for different domains l ike B ank ing, Retai l, and Hea lthcare etc.

Account management for client requirements and H1b sales is performed

Organization : Resource tube consultants

Role : Team Lead US IT Sales/Agency Development/Account Management

Duration : Aug. 2008 to Oct. 2010

ResourceTube Consultants was an entrepreneurial venture of few experienced young professionals.

I t came in existence in late 2007 as a US IT staffing company and during my presence we dealt with

many prestigious US clients like Microsoft, BOA, JPMC, and GMO etc.

RESPONS IB I L I T I ES:

Understanding the technical requirements in detail

Used to make approx. 40 - 50 U S Cold calls/Outbound Calls on daily basis

Worked for technical projects based on different technical platforms like J ava, J2EE, SAP,

M icrosoft .NET technologies, SharePoint, BizTalk, QA Testers, SQL/Oracle Database

A dministrators/Developers, Data Warehousing consultants, ET L/ Informatica

D eveloper

Worked on India/offshore H1b hiring for the company

Involved in sourcing the candidates from a variety of sources like job boards includes Dice,

Yahoo Hot Jobs, Monster or existing contact of networks

Source Resumes/talent from Job Boards, Social Networking sites, Linked In etc.

Developed and created a C lient base of potential Contacts to service client’s

r equi rements

Responsible for all c lient communications, conflict resolution, and compliance on client

deliverables

Reviewed all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure

quality standards and client expectations are met.

Ensured that client issues are dealt with in an efficient manner, informing the Account

D i rector or M anaging Di rector of any problems that may arise.

Owned the contract and contract renewals for new work for an existing client. Approved

Change Orders and i nvoices, and is responsible for p ayment collections.

Prepared the a nnual Business Development Plan as well as prepares the annual Work

P lan.

Communicates the client's goals and represent the client's interests to the team.

Provided regular two-way communication between the client and team, to provide strong team

representation and set proper client expectations.

Understanding of company capabilities and service, and effectively communicates all offerings

to the client.

Actively Recruit Candidates for Contract, W2 (New H1B candidates, H1B transfers, EAD,

G reen Card, Citizen) for client requirements

Used to make approx. 40 - 50 U S Cold calls/Outbound Calls on daily basis

Organization : M phasiS an HP company (www.mphasis.com)

Process : Domestic BPO

Client : I dea Cellular L td.

Role : Customer Support Officer

Duration : May 2008 to Aug. 2008

M phasiS, a unit of HP, is an information technology services company based in Bangalore, I ndia .

M phasiS assessed at CMMI Level 5. MphasiS is ranked #7 among Indian IT companies and overall

#165 by Fortune India 500 i n 2011 with more than 38,000 employees as of 2011. The company has 29

offices in 14 countries with delivery centers in India, Sri Lanka, China, North America and Europe.

RESPONS IB I L I T I ES:

Deliver world class customer service and build customer satisfaction and loyalty

Usually receives 250+ calls f rom domestic customers of the c lients

Provide effective and timely resolution of a range of customer inquiries

Strive for one-call resolution of customer issues

Handled a high influx of inbound calls within a dynamic call center environment

Complete ongoing t raining to stay abreast of product, service and policy changes

Strike a positive and cooperative tone with both customers and coworkers

Increase the customer experience by providing information on new products, rate plans, and

Services through up selling opportunities

Utilized multiple call center support applications to efficiently assist customers and agents

E D UCAT IO N DETA I LS:

MBA i n M a rketing & F inance f rom DAVV, Indore (M.P.) India - 2013

B.Sc. i n Computer Science f rom DAVV, Indore (M.P.), India - 2010

TRA I N I NG & CERT I F ICAT IO NS :

AA-ISP ( Inside Sales P rofessional) – Online Training - 2012

DCA (Diploma in Computer Application) f rom M aster M ind Computers, I ndore, (MP),

I ndia – 2006-07

Office Automation Course f rom N I I T, I ndore, (MP), India – 2002-03

ACH IEVE ME NTS:

Won P erformer of the year - 2011 award at Diaspark Inc.

Won B est AHT pe rformer - 2008 Award at Mphasis an HP company

Words of appreciation for learning things fast and good time utilization

Contact this candidate