Customer Service Representative

TAHIR D. HARRIS

**D Highland Blvd

New Castle DE, 19720

Home 302-***-**** Cell 302-***-****

*******@***.***

PROFESSIONAL SUMMARY

Experienced customer service representative with the ability to meet sales and cross sales goals and ensuring 100% accuracy in customer’s accounts. Known ability to use superior interpersonal and customer services skills to deliver exceptional service to all customers, regardless of the issue. Outstanding technical ability to troubleshoot computer issues and get back on line with minimal downtime.

EXPERIENCE

PCN Philadelphia, PA

Dell Deployment September 2011-Decemeber 2011

Install and start-up computers for users onsite

Load Dell Computers and Monitors onto a delivery truck and deliver them to work sites such as health centers, hospitals, transportation service, and etc.

Remove the Hard Drives and SATA for on-site IT to transfer files for users

Activate Microsoft Office programs and Update/ Configure IP Adresses and DNS servers

Amtrak/Level 1 Application Support Wilmington, DE June 2011 -September 2011

Assisted users with applications such as eTrax for reimbursement for trips, equipments and etc., Maximo for Labor Reports, WMS for Kiosks use for the construction workers

Handle an average of 100 incoming calls weekly assisting with the applications used in the company's intranet which process expense, labor, and functionality for Amtrak employees/employers.

Following up on service request made by employees for software installation, replace/adding new hardware, gaining access to a program/application

We also use Citrix for Remote Look-up, and other applications including WMS Kiosk resets.

HSBC New Castle, DE

Customer Service Representative/Retail June 2009 - March 2011

Handled an average of 300 incoming calls weekly assisting customer with account reconciliation, changes, purchase verification with 100% accuracy

Achieved departmental sales goals for 21 months through self-motivation and strong competitive drive

Assisted co-workers with technical issues and problem solving resulting in faster turnaround to customers holding

Goldey-Beacom College Wilmington, DE

Athletic Department Event Manager September 2007 - May 2009

Set up game day events for seasonal sports coordinating equipment, electronic scoring devices and other equipment as necessary

Greeted incoming guests and assisted with facility set up for sporting events

Managed Athletic Department desk assisting over 30 students and faculty/staff with reservations

Computer Center Lab Assistant October 2006 - February 2007

Assisted an average of 40 students per week for technical assistants

Troubleshoot with sign-ons and password reset for students

Also asissts students with technical question for their assignments

EDUCATION

Goldey-Beacom College 2009

Bachelor of Science Computer Information System

Masters of Business Administration in Information Technology In Progress

SKILLS

Hardware

Proficient with Windows 2000, XP, Vista, 7

Software

Proficient in, Word, Excel, PowerPoint, Visio, Access, Outlook, HTML, IE Explorer, Microsoft Works, Microsoft Visual Studio, C++.

EXTRA-CURRICULAR ACTIVITIES

Goldey-Beacom College

Men’s Basketball Team Manager

Kappa Alpha Order Fraternity, Parliamentarian and Treasurer

Resident Student Association

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