Technical Writer
Resume:
ELSIE C. REDINGTON
Current Address: *** ******* *****, **********, ** 52722
Permanent Address: 508 Tisdell Avenue, Warren, IL 61087
Phone: 815-***-****
e-mail: *****.*********@*****.***
SUMMARY
Skilled and effective communicator comfortable working in a team or alone. Welcomes new software and technology and is quick to learn necessary processes. Makes a habit of delivering more than is expected.
WORK HISTORY
Thoth Solutions, Inc.
Rock Island, IL
Senior Documentation Specialist
October 2008 – Present
Conducted functional and procedural analysis of the MICAS system and related manual procedures
Translated highly complex technical materials into non-technical terms
Initiated and maintained MICAS web documentation that is used both for training and as a reference
Prepared and analyzed descriptive materials and selects text to document the many functions of MICAS
Anticipated the needs of the end-user and structures the documentation accordingly
Verified documentation meets customer needs through both self-testing and customer review
Local creative resource for other employees (proofreading, editing, suggesting)
Records and participates in meetings with the MICAS team to ensure needs were communicated
Monitoring employee time for customer approval
Troubleshooting basic computer problems
Volt Technologies (for John Deere Dubuque Works)
Davenport, IA
Operator's Manual Author
August 2007 – October 2008
Constructing and updating manuals for customer use
Photographing construction and forestry equipment
Enhancing photographs using Adobe Photograph Elements
Communicating with various departments to ensure accuracy prior to publication
Entering status of updates in database
University of Illinois Press
Champaign, IL
Student Worker
April 2006 – August 2006
Gathered and entered current data concerning past authors
Examined financial statements for discrepancies
Performed tasks necessary to assist full-time department employees
Honeywell International, Inc.
Freeport, IL
Customer Service Associate
March 2003 – August 2004
Authored, updated and maintained proprietary documents for the department
Prepared government contracts within the organization
Communicated with internal and external customers and suppliers
Responded to external customer inquiries
Provided computer troubleshooting assistance to the department
Created files and databases concerning employee trends
Gathered and entered departmental and employee information for records and charts
Organized and prepared department functions
Ordered/purchased items needed by the department
Reconciled monthly credit card statement
Honeywell International, Inc.
Freeport, IL
Factory Clerk
September 2001 – March 2003
September 1997 – February 1999
Created files and databases concerning production output
Ordered/purchased items needed by the department
Gathered and entered departmental and employee information for records and charts
Authored, updated and maintained proprietary documents for the factory
Tracked information concerning department counts
Reconciled monthly credit card statement
Organized and prepared department functions
Provided computer troubleshooting assistance to the departments
Performed duties as an internal auditor for ISO 9001 compliance
Honeywell International, Inc.
Warren, IL
Engineering Aide
March 1999 – September 2001
Authored, updated and maintained proprietary documents for the factory
Communicated with both production and management using both verbal and written methods
Organized and prepared department functions
Assisted design and manufacturing engineers with projects and tasks
Created files and databases concerning production output
Trained as an internal auditor for ISO 9001 purposes
Provided computer troubleshooting assistance to the factory
Led Six Sigma team focusing on inventory accuracy
SKILL SET
Core Communications - easily expresses ideas and information clearly with others both in person and in written form to enhance understanding.
Core Relationship Skills - effective in establishing and maintaining productive and positive working relationships.
Organizational Management - skilled in initiating, structuring and carrying out steps to complete projects and tasks.
Information / Data Management - effective in compiling, organizing and managing data for administrative and operational effectiveness.
Consultation / Influential - demonstrates skill in collaborating with others to identify problems and provide advice and solutions.
Support / Service Skills - actively participates in enhancing the well-being and lives of others.
Counsel / Teach - skillful in developing and helping individuals and groups achieve professional goals.
Leadership and Leadership Potential - skillful in creating a vision and motivating others to achieve excellence in performance.
Analysis / Problem Solving - ability to identify and define problems and solutions.
Computational / Quantitative - skillful in performing numerical and statistical calculations to provide useful information.
Spatial / Aesthetic - skillfully arrange images, information, ideas, colors, textures etc. into a visually pleasing and functional form.
Artistic / Talent - capacity for expressing an inner ideal into an artistic, creative or aesthetic form.
Intuitive - a facility for receiving insight and awareness through hunches, patterns or a feeling sense.
Personal Leadership Skills
Decision-making
General Computer Skills
Operating System Skills (Windows 95/98/2000/NT/XP/Vista)
Computer Troubleshooting
Word Processing Skills
Database Software Skills
Spreadsheet Software Skills
Presentation Software
Web Skills
Email Skills
Voice Mail Skills
Audio-Visual Skills
Keyboarding Skills (50 words per minute)
Fax Machine Skills
Copy Machine Skills
Spanish Speaking Skills
EDUCATION
University of Illinois at Urbana-Champaign, College of Liberal Arts and Sciences
Bachelor of Arts in English and Rhetoric
May 2007
Highland Community College, College of Liberal Arts and Sciences
Associate of Arts in Liberal Arts and Sciences
December 2002
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